Retirement Village Manager

Retirement Village Manager page is loaded## Retirement Village Manager remote type:
Onsite locations:
Mercy Place Parkvilletime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
February 8, 2026 (29 days left to apply) job requisition :
JR-6774
*
* Employment Type:

** Permanent full time
*
* Location:

** Parkville, VIC
** Upload with Application:
** Resume, cover letter
** Contact**:
Damien Malone / Regional Manager
** Where there’s life, there’s Mercy.
**** Where there’s care, there’s You.
** For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we’re on a journey to keep growing our impact for the next hundred years. As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before.

With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better. To do that, we need you. Join us and help our teams deliver even greater outcomes.
** About the opportunity:
**** Retirement Village Manager
** to oversee the day to day operations of our vibrant
** Parkville Retirement Village**, including the development of in-home services.
** In this role you will:
*** Assist in delivering the Mercy Health Seniors Living service offering
* Enhance and develop relationships with Seniors Living residents, potential customers and their representatives
* Collaborate with our National sales team to promote sales and marketing of the Village
* Liaise with our national maintenance team to assist with unit refurbishments aligned with settlement time frames
* Ensure compliance with relevant regulatory requirements with the aim to achieve Accreditation across the portfolio
* Assist with Seniors Living development projects
* Work with the Precinct Manager and the wider Seniors Living leadership team to create Villages with open and transparent relationships between clients, residents and staff to ensure that communities operate efficiently and to the highest standards
* Ensure residents and clients experience a positive customer journey from beginning to end within the broader Mercy Health community.
** What you’ll bring:
** It takes a special kind of person to work in healthcare or community services. If you are genuinely interested in helping others, then you’ll find you can build something here and find your place in a team of 10,000 hearts.

To thrive in this role, you will have:
* Prior management and customer relations experience in the retirement village sector desirable
* Tertiary qualification desired (e.g., Marketing, Management, Sales, Property)
* Business acumen and retirement village knowledge relating to budgets, occupancy, compliance and accreditation standards or a willingness to learn
* An understanding of the requirements in Retirement Village operations including statutory requirements, agreements and disclosures, asset management, sales and marketing, and excellence in relationship and service management or a willingness to learn
* Able to build rapport, negotiate and maintain effective relations with residents and all stakeholders and balance multiple demands
* Excellent time management, organisational and communication skills, with the ability to adapt and problem solve.
* A compassionate, flexible and positive approach to effective resident care and management.
* Demonstrated understanding of a human rights approach to person-centred services and an ability to work in a team environment
** You will also be required to provide evidence of, or in the process of obtaining:
*** A current Police Record Check Join us and make a meaningful difference in people’s lives - and your career.
** Apply now
** Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.
* We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional…