Hospital Liaison at Medical Service

Position

Hospital Liaison – Full Time – Parma Heights, OH

• Handles intake inquiries from Case Managers and intakes all pertinent customer order information including documentation required to meet coverage criteria.
• Assists with in-hospital set-ups for home-going oxygen and other home-going modalities.
• Responds to questions posed by Case Managers and referral sources within the facility related to home-going equipment/supply needs, acting as a liaison between MSC and the facility staff.
• Maintains open communication with patients/clients and referral sources, responding to patient/client questions and problems while still in the facility.
• Markets our services to the Case Managers and other potential referral sources within the designated facility.
• Maintains open communications with all referral sources and documents with whom and with what frequency.
• Other duties as assigned.

• Graduate of an accredited high school or GED equivalent.
• One year (minimum) of progressively responsible medical customer service experience.
• Knowledge and understanding of intake implications of industry change.
• Excellent skill sets in communication and customer relations.
• Detail oriented with excellent interpersonal and organizational skills (a team player).
• Must be able to perform extensive driving as required for the position.
• Must possess a valid driver's license.
• Must be able to lift and carry up to 50 pounds.
• Must be able to walk, stand, bend, stoop, and perform setup tasks throughout the workday.
• Must be able to safely operate equipment and follow all safety protocols.

Starting no less than $21.00 per hour.

• Competitive Pay
• Advancement Opportunities
• Medical, Dental & Vision Insurance
• HSA Account with Company Contribution
• Pet Insurance
• Company provided Life and AD&D insurance
• Short-Term and Long-Term Disability
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Social Recognition Program
• Employee Engagement Opportunities
• CALM App
• 401k (with a matching program) / Roth IRA
• Company Discounts
• Payactiv/On-Demand Pay
• Paid vacation, Sick Days, Mental Health Days and Holidays