Sales Supervisor

Company Description

Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets.

At Ayr, our strength lies in our people. We’re re‑imagining how we work across every part of our business, and we’re looking for builders and doers to roll up their sleeves and help shape what’s next.

The cannabis industry is fast‑moving, complex, and full of opportunity. Together, we’re not only shaping a company, but also building the future of cannabis. At Ayr you’ll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long‑term success.

For more information, please visit

AYR Wellness’ Sales Supervisor is accountable for managing the dispensary’s sales floor in cooperation with the Assistant Manager and Lead Budtender(s); this includes opening/closing the store, managing breaks, controlling the flow of patients, being responsive to questions/concerns of patients, assisting bud tenders with any questions/concerns while engaging patients and ensuring all cash controls are being executed consistently. When managing the business, the Sales Lead Supervisor must be specifically focused on patient care/customer service, employee engagement and driving profitability via a positive patient experience.

The Sales Lead Supervisor is expected to achieve said goals through educating their teams, inspiring operational efficiency, and delivering effective coaching. The Sales Lead Supervisor reports to the Dispensary Store Manager.

Executes:

• Maintaining all aspects of dispensary operations in strict compliance with Department of Health, municipal and state legal regulations
• All Opening/ Closing Procedures (including all cash accounting procedures and reporting for end of day)
• Cash handling standard operating procedures including register checks to ensure there are no variances between cash actual and POS software
• Ensure dispensary operations are prepared for service and patients
• Overseeing the salesfloor to ensure a positive patient experience
• Identify and address employee issues on a timely basis. Document appropriately in the Accountability Log. Make Dispensary Store Manager aware of any concerns regarding the performance management of employees

Informs & Educates:

• Team by executing Product Knowledge Training to ensure the team is well‑educated on the PA Medical Marijuana program, fundamentals of cannabis as well as our entire menu of products
• Onboard and train new hires in accordance with company standards

Routines Daily:

• Opening and closing the dispensary o See Opening/Closing Procedures Guides
• Host one minute‑meetings/ team huddles to inform team about promos/ new products, updates to ops and announcements
• Ensure the cleaning checklist is being consistently completed and all COVID‑19 protocols are being met
• Managing the salesfloor, ensuring a positive patient experience
• Managing Online Orders/ Curbside Reservations in an organized and timely manner
• Sales floor observations, giving coaching/ feedback to bud tenders on how they communicate & engage with patients as well as on how they recommend products
• Maintaining store presentation in terms of visual assets and cleanliness
• Address and Resolve Patients’ Concerns
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest‑ready

Weekly:

• Conduct Tech sweep to ensure all technology is working properly and contact IT if repairs are needed
• Ensure that the visitor log is being fully filled out on a consistent basis with all necessary verifications provided

• Must stay current and adhere to all policies and regulations of the state cannabis agency.
• Must meet age requirement as outlined by state cannabis agency.
• Able to pass all background checks as required by state cannabis agency.
• Able to accommodate scheduling that may include…