IT Customer Service and Logistics Analyst

Experteer Overview  In this role you will manage the execution of IT-driven supply chain projects, ensuring timely delivery and alignment with Barilla’s governance. You will collaborate with global business partners and IT teams to support ERP initiatives and the evolution of logistics collaboration with 3PLs and customers. You’ll anticipate risks, maintain project status, and ensure high-quality solutions. This is a chance to contribute to transformational programs and work in an international, diverse environment at Barilla's Parma headquarters.
Retribuzione / Benefits   Define and maintain project activities planning
Coordinate internal and external resources for project delivery
Foster communication and commitment within the project team
Evaluate process‑improvement requests and analyze impact with process owners
Allocate resources, monitor progress, and manage risk with steering committee updates
Maintain contacts with Process Owners, Key-Users and business Referents; ensure documentation and deliverables meet business needs and IT standards
Ensure smooth handover to Core-ERP-Platforms Running team (Application Maintenance)
Provide methodological support and manage exceptions
Monitor project economics and deviations from planned costs
Ensure IT governance compliance across all project phases
Responsabilità   Master's degree in Engineering/Computer Science or equivalent
2/4 years' experience as a Project Manager
Experience in Order-To-Cash or Logistics projects preferred
Knowledge of SAP environment related to Supply Chain (S/4 or ECC) preferred
Strong project management and cross-functional coordination

Experience with Analytics management/Data Governance is a plus
Strong relational and leadership skills
High energy, motivation, proactivity, and problem-solving approach
Fluency in Italian and English
Requisiti fondamentali   dynamic and growing IT environment
participation in big transformation initiatives
opportunity to experiment with different technologies
cross-functional initiatives
international environment and global career opportunities

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