IT Customer Service and Logistics Analyst

Experteer Overview In this role you will manage the execution of IT-driven supply chain projects, ensuring timely delivery and alignment with Barilla’s governance. You will collaborate with global business partners and IT teams to support ERP initiatives and the evolution of logistics collaboration with 3PLs and customers. You’ll anticipate risks, maintain project status, and ensure high-quality solutions. This is a chance to contribute to transformational programs and work in an international, diverse environment at Barilla's Parma headquarters.

Retribuzione / Benefits Define and maintain project activities planning

Coordinate internal and external resources for project delivery

Foster communication and commitment within the project team Evaluate process‑improvement requests and analyze impact with process owners

Allocate resources, monitor progress, and manage risk with steering committee updates

Maintain contacts with Process Owners, Key-Users and business Referents; ensure documentation and deliverables meet business needs and IT standards

Ensure smooth handover to Core-ERP-Platforms Running team (Application Maintenance)
Provide methodological support and manage exceptions

Monitor project economics and deviations from planned costs

Ensure IT governance compliance across all project phases

ResponsabilitàMaster's degree in Engineering/Computer Science or equivalent2/4 years' experience as a Project Manager Experience in Order-To-Cash or Logistics projects preferred

Knowledge of SAP environment related to Supply Chain (S/4 or ECC) preferred

Strong project management and cross-functional coordination

Experience with Analytics management/Data Governance is a plus Strong relational and leadership skills

High energy, motivation, proactivity, and problem-solving approach

Fluency in Italian and English Requisiti fondamentalidynamic and growing IT environmentparticipation in big transformation initiativesopportunity to experiment with different technologiescross-functional initiativesinternational environment and global career opportunities
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