Maintenance Assistant; clerical; Administration Building

• Location 2111 SNOW ROAD,Parma, OH, 44134,United States
• Base Pay $19.12 / Hour
• Employee Type FT 40
• Required Degree High school

Under moderate supervision, serves as primary contact for all maintenance related issues, acting as a liaison between maintenance and branch/department managers, division directors, staff, and outside vendors. As directed by the manager and/or department supervisors, prioritizes requests and generates work orders, ensuring timely dispatch of maintenance staff and follows work through to completion. Serves as support to Maintenance Manager, Maintenance and HVAC Supervisors, and Maintenance staff, performing tasks as necessary for the operation of the maintenance department.

Analyzes cost and usage of utility bills and provides administrative office support to the maintenance department including tracking and updating a variety of information and documenting, entering and verifying data, locating and retrieving documents requested and answering phones.

Specific Knowledge, Skills, and Abilities required include:

• Knowledge of telephone protocol appropriate to position.
• Skill in exercising advanced level of verbal, inter-personal and customer service skills.
• Ability to communicate effectively both orally and in writing.
• Ability to apply basic levels of English grammar, spelling, punctuation, and basic mathematical functions such as addition, subtraction, multiplication, division, percentages, ratios, etc.
• Ability to handle multiple tasks simultaneously with frequent interruptions, including the ability to successfully prioritize both emergency and non-emergency issues.
• Ability to accurately organize and maintain paper documents and electronic files.
• Ability to detect basic errors and make corrections as directed and under established procedures.
• Skill in operation of typical office equipment such as personal computer, facsimile, copiers, scanners, calculators, and telephones.
• Skills necessary to develop and maintain effective and appropriate working relationships with co-workers, customers, vendors, and/or representatives of other agencies.
• Ability to analyze a utility bill and/or report.
• Knowledge of OSHA and Safety Data Sheets and related data entry procedures.

• Complies with Cuyahoga County Public Library’s policies, rules, guidelines, procedures, requirements, standards, and practices applicable to the job, including (but not limited to) work scheduling and attendance, customer service, use of Library property, computer use, personal conduct, and confidentiality.
• Answers all maintenance calls and coordinates with department manager and supervisors to ensure the maintenance tasks are completed in a timely manner. As directed, serves as a liaison between maintenance and branch/department managers, division directors, staff and outside vendors. Provides follow-up inquiry to ensure satisfaction, and records information regarding work order status in database. Generates reports regularly. Keeps daily activity records of maintenance management and staff.
• Uses computerized maintenance management software system to review and respond to requests for service, establishes and confirms work orders, updates data regarding status of request, generates reports, ensures that data is up to date and accurate.
• Assists with documentation related to CCPL vehicles, insurance and ensuring compliance with governmental regulations; organizes and maintains the integrity and security of electronic and hard copy documentation regarding fleet vehicle status and maintenance, as well as staff personal driver’s license information.
• Performs administrative…