Customer Success Manager

Intelliguard is redefining how hospitals manage their most critical medications. With more than 25 years of experience and the most RFID patents in the field, we combine trusted technology with deep pharmacy expertise to bring accuracy, intelligence, and control to every step of the medication journey.

Intelliguard is redefining how hospitals manage their most critical medications. With more than 25 years of experience and the most RFID patents in the field, we combine trusted technology with deep pharmacy expertise to bring accuracy, intelligence, and control to every step of the medication journey. We’re a fast-growing healthcare technology company that believes innovation should make life better for the people who save lives.

Our Mira Ecosystem™ connects RFID automation, real-time visibility, and predictive insights to help hospitals reduce waste, prevent shortages, and strengthen compliance. Trusted by hundreds of leading hospitals and health systems across North America, Intelliguard is helping shape the future of medication intelligence. We move fast, solve hard problems, and look for people who thrive in an environment where curiosity, collaboration, and accountability matter.

If you’re motivated by building technology that improves healthcare and want to be part of a team that’s making a real impact, we’d love to meet you.

Intelliguard has an excellent opportunity for a Customer Success Manager to join our team in Columbus, Ohio [or remote within the United States or Canada]. As a Customer Success Manager, you will focus on establishing a long-term, trusted relationship with clients. You will be responsible for a portfolio of hospital and health-system customers from installation through adoption, measurable results, and growth.

You will install and train customers on our medication-management solutions, meet with them regularly, document the value they achieve, and identify where Intelliguard can help them next. You will also work collaboratively with internal teams to identify opportunities for client growth or product development.

• Lead onsite implementations of Intelliguard solutions over multi-day site visits, training pharmacy staff, helping tag medications, and converting manual workflows to RFID-based processes.
• Partner with implementation colleagues on anesthesia workstation medication management installations, training both operating room and pharmacy staff.
• Coordinate readiness tasks, timelines, and go-live dates with the implementation project manager so that each installation is delivered on the date committed to the customer.
• Support each customer through its first month of live use, resolving workflow issues quickly so staff build confidence and consistent habits.

• Conduct onboarding conversations with pharmacy leaders and staff to confirm goals, current workflows, and success criteria before installation begins.
• Establish baseline operational measures at the start of each engagement, such as expired-medication waste, kit and tray processing time, and inventory accuracy.
• Set clear expectations with customers on responsibilities, timelines, and what success looks like in the first months of use.

• Capture before-and-after operational and financial results for each customer using customer data and medication-intelligence analytics.
• Present outcomes to pharmacy directors and health-system leadership in clear, evidence-based summaries.
• Obtain written customer agreement on the results achieved, creating proof that can be shared with the customer’s leadership and other sites in their health system.