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IT Service Desk Agent — Frontline Support

Job in Parma, Cuyahoga County, Ohio, USA
Listing for: Russell Tobin
Full Time position
Listed on 2026-10-30
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 30000 - 33000 USD Yearly USD 30000.00 33000.00 YEAR
Job Description & How to Apply Below
Position: IT Service Desk Agent — 24/7 Frontline Support

Pride Global is hiring an IT Service Desk Agent for a leading financial institution. The role is the first point of contact for end users in a fast-paced 24/7 environment, providing phone and chat support and accurate ticketing.

You will resolve hardware/software issues and ensure a high level of customer service. Qualifications include a high school diploma or GED and 2+ years of IT support experience, with strong communication and problem-solving skills, and the ability to multitask and work

This role, IT Service Desk Agent — 24/7 Frontline Support at Russell Tobin, could be your next career step.

This posting is for the IT Service Desk Agent — 24/7 Frontline Support role at Russell Tobin, based in OH, United States.

We are looking to fill the IT Service Desk Agent — 24/7 Frontline Support position at Russell Tobin in OH, United States.

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