Program Assistant, Legal Professions

Join to apply for the Program Assistant, Legal Professions role at Cuyahoga Community College

Department: Business

Location: Western Campus

Reports To: Associate Dean Business & Legal Professions

Recruitment Type: External/Internal

Requisition : req
6662

Employment Type: Full-Time Support Staff

Union Position: Non-Union

Work Schedule: standard hours. M-F 8:30 am - 5:00 pm

Number of Openings: 1

Serves as an initial contact and information resource for new students and staff as needed, primarily for the Paralegal Studies, Criminal Justice, and Captioning and Court Reporting programs. Manages student online records and facilitates a variety of student processes both online and in person.

• Manages the day-to-day front office activities of the program.
• Maintains accurate program data and is responsible for updating student and program records in the database in a timely fashion.
• Serves as primary point of contact for program inquiries and applications.
• Schedules classrooms, facilities, and workshop presenters for assigned campus.
• Assists in the data collection for preparation of program reports.
• Prepares correspondences for emails and marketing purposes.
• Creates the schedule for interview and intake appointments.
• Maintains an efficient program filing system.
• Assist in developing program brochures and other marketing materials to meet the program needs.
• Manages inventory of departmental property, supplies and office equipment and processes orders efficiently as needed.
• Greets visitors and prospective participants, responds to requests for information, places and receives phone calls, and handles mail.
• Organizes office bulletin boards and office space.
• Serves as an information liaison for staff, faculty, administrators and parents.
• Responsible for the overall coordination and supervision of work study students.
• Contributes to program’s bi‑weekly and monthly reports.
• Contributes to the course evaluation process for the Paralegal Studies Program.
• Updates program websites as needed, including managing paralegal job opportunities board.
• Performs other duties as assigned.

• Education and Experience / Training:
  • Associate’s degree in a related field
  • Significant related experience may substitute for education.
  • Minimum of two years of demonstrated experience in a student‑focused role in an educational environment.
  • Demonstrated experience making sound decisions that affect a work unit or team.
  • Demonstrated experience in a role requiring diverse problem‑solving methods in a variety of situations.

• Possess strong organizational and time‑management skills.
• Possess excellent written, verbal and interpersonal communication skills.
• Ability to foster a team environment and work collaboratively.
• Ability to research and analyze issues and develop solutions.
• Ability to manage multiple projects simultaneously in a deadline‑driven environment.
• Ability to work accurately with great attention to detail.
• Possess excellent customer service skills and proven ability to develop and sustain productive customer relationships.
• Ability to effectively respond to requests from multiple levels of the College in various departments.
• Demonstrated basic project management skills.
• Demonstrated basic proficiency with Microsoft Outlook, Word, and Excel.
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity.
• Ability to develop and maintain relationships with key contacts to enhance workflow and quality.
• Possess basic knowledge of fundamental nursing concepts, practices and procedures and ability to apply in varied situations as it pertains to the departmental focus.
• Possess sensitivity to appropriately respond to the needs of students and the community.

• Critical
  
  Competencies:
  • Service Focus
  • Communication
  • Quality of Work
• Very Important
  
  Competencies:
  • Adaptability
  • Time Utilization
• Important
  
  Competencies:
  • Collaboration
  • Continuous Improvement

• Education and Experience / Training:
  • Demonstrated higher education experience
• Knowledge, Skills and Abilities:
  • Demonstrated proficiency with Ad Astra
  • Demonstrated proficiency with the Banner System
  • Demonstrated…