Manager, Counseling

Employment Type: Full-Time Support Staff

Union Position: Non-Union

Work Schedule: M-F 8:30am-5pm

Number of Openings: 1

Manages and coordinates schedules, day-to-day operations, outreach, student onboarding processes, and support initiatives within a full-service campus Counseling department at the assigned Campus.

• Coordinate sand monitors Counseling Office at the assigned campus
• Determines appropriate staffing ratios to ensure the department is appropriately staffed to facilitate high-quality student service during all hours of operation and during peak service periods
• Adjusts Counselor work schedules based on day-to-day needs and events, while also adhering to full-time Counselors’ contractual obligations
• Promotes available services to students to ensure student awareness and usage
• Monitors students’ progression through the new student onboarding process,conducting outreach as necessary to connect incoming students to initial
  
  Counseling appointments and other support services
• Remains current on College, community and professional matters related to student success, student services, academic advising, and counseling
• Workswith faculty and staff to promptly address customer service concerns and service requests within the counseling and student services areas
• Develops,recommends, and implements procedures and processes that facilitate efficient office operation
• Maintains relationships with other College departments including campus student success teams
• Workswith the Academic Dean to plan and staff General (GEN) Studies courses and attends meetings regarding GEN classes
• Participates in meetings, workshops, and conferences as directed
• Takesthe lead on special projects as assigned by the Dean and/or Assistant Dean
• Aligns resources or directly fulfills outreach requests to meet Campus enrollment, persistence, and student success goals
• Usesdata and research to inform planning and practice while enhancing student services and processes
• Workswith the Dean and/or Assistant Dean to create the counseling department budget, monitor, and organize departmental purchases and to coordinate useof resources with other student service providers throughout the college and community
• Develop sand writes proposals and reports
• Ensures program compliance with College policies and procedures and U.S.Department of Education regulations
• Processes,assigns, and directs work, evaluates performance, facilitates professional development for counselors and staff, initiates disciplinary action and conducts grievance meetings in accordance with College procedures as necessary
• Performs other duties as assigned

• Bachelor’s degree in a related field
  • Significant related experience may substitute for education
• Demonstrated experience supervising, planning, assigning, scheduling, and ensuring the quality of the work of others
• Demonstrated experience planning, preparing, and monitoring a business area’s budget
• Demonstrated experience effectively making decisions that have major implications on the management and operations within a department
• Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations

• Ability to effectively complete work assignments independently
• Possess excellent organizational and prioritization skills with demonstrated attention to detail
• Ability to be creative and exercise initiative
• Possess excellent written, verbal and interpersonal communication skills
• Possess strong organizational and time-management skills
• Ability to work accurately with great attention to detail
• Ability to adjust to changing priorities and respond appropriately to deadlines
• Proven leadership skills and the ability to promote…