Student Assistant, Student Affairs

• Demonstrate professional and welcoming customer service when assisting students, staff, and visitors.
• Communicate clearly and effectively with diverse studentpopulations.
• Apply active listening skills to identify student needsand provide appropriate support or referrals.
• Maintain professionalism and confidentiality while handling student information and concerns.

• Assist students with completing applications,registering for classes, and accessing online tools and services.
• Troubleshoot common student technology or account issues using college systems and resources.
• Utilize critical thinking and problem-solving skills tosupport students efficiently and effectively.

• Demonstrate leadership skills by serving as a positive representative of the college.
• Develop confidence in public speaking, peer support, and student engagement.
• Work collaboratively with staff and fellow ambassadors to create a welcoming campus environment.
• Exhibit responsibility, dependability, andtime-management skills in daily duties.

• Foster a supportive and inclusive environment that encourages student success and belonging.
• Promote college events, services, and opportunities that enhance student engagement and retention.
• Recognize signs when students may need additional academic or personal support and make appropriate referrals.

• Have completed at least 6 credit hours at Tri-C
• Minimum GPA of 2.5
• Consistently maintain 6 credit hours each semester
• Maintain satisfactory academic progress
• Adhere to College’s confidentiality policy
• Successfully pass background/drug screening
• Flexible schedule including evenings and weekends
• Must demonstrate outstanding customer service, reliability, effective leadership skills, and strong communication skills
• Provide support to students during peak periods
• Assist students with My Tri-C Space
• Provide campus tours
• Assist with on and off campus events such as open houses, NSO, college fairs, high school visits
• Must participate in leadership programs and attend student success workshops
• Other duties as assigned

If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure .

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.