Universal Banker

Position Summary

The Universal Banker is the core role within the First Federal Lakewood retail branches. There are 3 levels within the Universal Banker job family with progressive responsibilities. All Universal Bankers provides exceptional front line customer service and sales within the branch.

• Operates Teller window; maintains acceptable outages based on the Branch Operation Guidelines; maintains appropriate cash limits; follows policies and procedures to ensure compliance for branch audits.
• Appropriately escalates complex customer issues to Universal Bankers 2 and 3.
• Opens and closes basic accounts and services with accuracy and in accordance to bank policies and applicable regulations.
• Cross-sells bank's products and services and makes referrals for investment, mortgage and business banking products.
• As needed, supports Universal Bankers 2 and 3 with advanced account openings, sales and service.
• Understands and strives to meet individual, team and branch performance metrics and sales goals.
• Participates in team meetings, completes all assigned training and learns/keeps up to date with all assigned systems, software and procedures including Digital Banking system and online service procedures.
• As needed, performs basic opening and closing duties independently (including arming and disarming the branch).
• Assists with back-office duties including completing basic reporting, balancing ATMs and processing night/mail deposits.
• Follows all safety and security protocols and escalates issues appropriately.
• May float to other bank branches as needed.
• Keeps up to date and complies with all bank policies/procedures as well as applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations.

The duties outlined above are a summary and may not be an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.

• 0-2 Years of banking experience is required.
• Experience handling cash is required.
• High School Diploma or equivalent is required.
• Experience in customer service is preferred.
• Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.
• Cleartouch, Nautilus, various government and investor software/web portals is preferred.
• CRM is preferred.
• Driver's license is required (for float positions).

• On top of the duties listed in level 1, level 2 duties and responsibilities include:
• Provides excellent customer service by processing customer transactions and handling account maintenance; answers customer inquiries both in person and on the telephone including Customer Relationship Center Support; follows-up with customers as necessary.
• Monitors activities and acts as a resource for assigned staff; approves transactions; ensures procedures are being followed; monitors over/short reports.
• As needed, operates teller window following Branch Operation Guidelines, policies and procedures.
• Maintains vault by ordering cash, distributing cash to assigned staff, and reconciling the vault; ensures adequate cash is available for customer transactions.
• Opens and closes accounts and services with accuracy and in accordance to bank policies and applicable regulations.
• Cross-sells bank's products and services and makes referrals for investment, mortgage and business banking products.
• Handles check verification and wire transfers as needed.
• Keeps up to date with related system and maintains wire transfer certification.
• Understands and strives to meet individual, team and branch performance metrics and sales goals.
• Facilitates teamwork and shared responsibility for success.
• Participates in and may lead team meetings, completes all assigned training and leads staff training as necessary.
• Learns/keeps up to date with all assigned systems, software and procedures including Digital Banking system, online service procedures, wire transfer certification and Web capture system.
• Able to perform all branch opening and closing duties.
• Prepares, updates and monitors assigned reports in a timely manner and with accuracy.

• 2-4 Years of banking experience is required.
• Experience must include cash handling and customer service.
• Experience handling cash is required.
• 0-2 years of experience as a supervisor, mentor or team leader is preferred.
• Strong understanding of banking laws and regulations is required.
• Notary Public is preferred.
• High School Diploma or equivalent is required.
• Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.
• Cleartouch, Nautilus, various government and investor software/web portals is preferred.
• CRM is preferred.
• Driver's license is required (for float positions).

• On top of the duties listed in level 1, and level 2, level 3 duties and responsibilities include:
• Supervises assigned employees,…