Medical Receptionist Sports Medicine

Who We Are:

NOMS Healthcare provides a different approach to healthcare. We are physician owned and physician led, where patient care is top of mind for all employees. Our goal is to continually improve our scope and depth of service based on the ever-changing needs of our patients. NOMS is also committed to taking an active role in the betterment of our community, particularly related to healthcare matters affecting our fellow citizens.

We develop and support health care practices recognized for exceeding patient expectations, thereby setting the standard for excellence in Northern Ohio.

Company culture is at our core! Our core values are more than just words; they are a way of life! We believe in being patient centered, providing high quality service, teamwork, focusing on the communities we serve, and building trust. Do our values speak to you? We are rapidly expanding and want you to join our team!

We are rapidly expanding and want you to join our team!

The Challenge (Job Summary)

As a medical receptionist, you have the opportunity ot live our core values every day by helping our patients in all walks of life, providing high quality care, working with an excellent team, being a trusted resource for our patients and team members, and having an impact in the community through our engagement and volunteer efforts. In addition, the ideal candidate will be responsible for greeting patients, providing information, communicating with departments, and scheduling appointments as required.

The ideal candidate will convey a positive image of the medical office.

Your Day to Day & Essential Functions:

• You are required to comply with all HIPAA and OSHA regulations and policies.
• You will greet patients in polite, prompt, helpful manner.
• You will repetitively distribute forms for patient completion via clipboard or electric devices
• You will update and maintain correct patient data, insurance information and collect co-pays or outstanding balances owed NOMS
• You will answer phones in a pleasant manner and deals with customer needs expeditiously, including but not limited to screens calls, taking messages, and providing information.
• You may scan documents in a copy machine or desktop scanner, identify documents, process the fax folder and file in appropriate folders/charts
• You will need the ability to establish and maintain effective working relationships with patients, employees, and the public.
• You will complete necessary paperwork such as encounter forms
• You will use a computer system to generate information necessary for billing.
• You will assist with maintaining a clean, orderly waiting area including beverage area and reading materials.
• You will assist with schedule testing/procedures and patient appointments with other physicians whom they may be referred to as directed.
• You may book, coordinate, and reschedule patient appointments, and relay necessary messages to staff.
• You will maintain and update current information on physician’s schedules ensuring that patients are scheduled properly, and appointments are confirmed.
• You will assist with overseeing the area, coordinate patient movement and report problems or irregularities.
• You will attends meetings as required.
• You will assists in care and maintenance of office equipment.
• Other duties as assigned.

What You Need to Succeed (Competencies, Education)

• High school graduation or GED.
• Typing ability and Word processing/computer skills.
• Minimum of one-year experience in a customer service setting,
• Preferably six months’ receptionist experience in health care setting and experience with office equipment.
• Knowledge of medical terminology desirable.
• Knowledge of reception tasks, clinic policies/procedures, paperwork.
• Knowledge of how to use office equipment including phone, computer.
• Knowledge of customer service concepts and techniques.
• Knowledge of business office procedures.
• Knowledge of grammar, spelling, and punctuation to type patient information.
• Skills in using office equipment satisfactorily and handling paperwork/filing adequately.
• Skills in customer service principles by creating a pleasant waiting room atmosphere.
• Skills in answering the telephone and using a multi-line…