IT Support Technician

Desktop Support Technician

Location:

Cleveland, OH (Multi-Site Support) Job Type: Contract-to-Hire (6 Months) Compensation: $28-$29/hr

Schedule:

Monday-Friday | Onsite About the Opportunity We're looking for a hands-on Site Support Technician to join a growing healthcare organization supporting multiple clinic locations throughout the Cleveland area. This position is ideal for someone who enjoys working directly with end users, troubleshooting technical issues, and serving as the go-to IT resource for clinic staff. What You'll Be Doing Provide onsite technical support for clinic and office staff across multiple locations Troubleshoot hardware, software, printer, and connectivity issues Respond to and resolve support tickets in a timely manner Support workstations, laptops, peripherals, and mobile devices Assist end users with system access, application support, and technology-related questions Coordinate with internal IT teams to resolve escalated issues Document troubleshooting steps, resolutions, and technical procedures Help maintain equipment inventory and perform device deployments Support day-to-day clinic operations by ensuring technology remains functional and reliable

Required Qualifications 3+ years of hands-on IT Support, Help Desk, Desktop Support, or Technical Support experience Experience working directly with end users in an onsite support environment Familiarity with ticketing platforms such as Service Now or similar ITSM tools Strong troubleshooting skills across hardware, software, and common business applications Excellent customer service and communication skills Ability to prioritize multiple requests and work independently Reliable transportation and willingness to travel between local sites as needed

Preferred Experience Healthcare IT environment experience Multi-site support experience Networking or connectivity troubleshooting experience Device deployment and inventory management experience By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact  .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications.

You also agree to maintain as confidential, to the fullest extent…