Implementation Consultant

At JDA TSG, we equip many of the world's major brands with top-tier specialized talent, business process expertise, and technologies to drive their organizations in exciting new directions. What makes us the partner of choice for the most experienced-obsessed brands worldwide? We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit and can make a difference from the very start.

And we've established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.

Title
:
Implementation Consultant

Salary: $90,000 - $95,000 per year

Location
:
Remote (US)

Employment Type
:
Full-Time

Implementation Consultants (ICs) are proactive, client-facing adoption catalysts focused on driving customer adoption, accelerating time-to-value, and ensuring a seamless onboarding experience. Unlike configuration-only roles, this position is a business adoption driver, blending technical fluency with consultative skills to help customers realize business value quickly and consistently.

This role operates in an evolving, multi-faceted implementation environment supporting mid-market and high-value clients. Implementation Consultants are expected to work through real-world system constraints, phased feature readiness, and varying migration considerations, while maintaining customer trust, delivery momentum, and strong partner relationships.

• Lead end-to-end Quick Books Desktop to Quick Books Online (QBO) migrations, ensuring data integrity, smooth execution, and successful client adoption.
• Lead onboarding and adoption playbooks, ensuring milestones are achieved (Day 7, Day 30, Day 60).
• Translate proprietary SaaS based “Financial Management” product features into customer-specific business value, tailoring onboarding to context.
• Act as the primary adoption driver, while partnering with Customer Success Managers (CSMs) who quarterback the overall relationship.
• Provide proactive consultative touches — anticipating friction and resolving common setup challenges.
• Ensure KPI delivery: adoption, customer health, reduced support cases, and tNPS gains.
• Contribute feedback from implementations to inform product and process improvements.

Key

Competencies:

• Consultative Facilitation:
  Confident guiding customers through onboarding journeys, workshops, and playbooks.
• Business Acumen:
  Ability to link product capabilities to measurable client outcomes.
• Technical Grounding:
  Skilled enough to troubleshoot common setup and configuration issues.
• Influence &
  
  Collaboration:
  
  Works effectively with CSMs, support teams, and client stakeholders to drive adoption.
• Proactive Orientation:
  Anticipates obstacles and addresses them before they impact customer health.
• Adaptive Execution:
  Comfortable operating in newly launched or rapidly evolving programs with incomplete tooling, documentation, and processes.
• Ambiguity Management:
  Demonstrated ability to operate effectively amid shifting priorities, constrained timelines, and competing stakeholder needs.

Required Experience:

• Qualifications: Bachelor's degree in Accounting, Finance, Business Administration, or a related field and/or Active Tax Credential (Enrolled AgentorCPA)., Finance, Business Administration, or a related field and/or Active Tax Credential (Enrolled Agent, CPA)
• Implementations: 5+ years of consulting or software implementation experience, with a specialized focus on guiding clients through financial software transitions. Proven track record leading customer adoption or change management initiatives.
• Intuit Enterprise Suite: Experience and familiarity with Intuit Enterprise Suite (IES) configurations and system capabilities.
• Quick Books: Expertise in Quick Books Online, Quick Books…