Multi-Unit Team Leader

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At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to maintain a high-performing, connected culture where everyone belongs. We are pursuing Block Next, a multi-year roadmap focused on innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is always open.

• Provide leadership over three H&R Block tax offices, guiding customer-centric teams to accelerate seasonal tax business.
• Serve as the front-line manager for leadership and development of associates, delivering an outstanding client experience and achieving office growth objectives for three tax offices. Prior tax preparation experience is not required.
• Start with a flexible part-time schedule in the fall and transition to full-time from January to April, including evenings and weekends as needed. This role is in-person and not remote.
• Lead daily team meetings, create associate work schedules across all offices, ensure accurate timekeeping and labor management, and travel between offices as required.
• Manage office staffing, operations, and logistics with support from Associate Team Leaders.
• Partner with the District General Manager to create and implement office growth plans and client growth targets, including developing local partnerships and managing community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office positions; conduct timely performance reviews and address performance concerns.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience with a track record of growing and developing associates.
• Ability to execute growth plans and lead a growth-oriented culture; strong decision-making and judgment in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset; proficient in MS Office.
• Bachelor’s degree in a related field, or a high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Multi-unit people management experience in retail, restaurant, banking, or related industries is a plus.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support for you and your family.
• Discounts on everyday items and services.
• Medical coverage, 401k retirement savings plan and Employee Stock Purchase Plan (eligibility requirements apply).
• Check out all available benefits at

At H&R Block we remain committed to building a Connected Culture — trust, care, and connections guide how we work together so everyone can bring their authentic self to work and belong to a larger team.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Note:

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.