Production Quality Control Specialist

Department: Production

Location: Remote (U.S.)

Employment Type: Full-time (40 hours/week)

Drips engages people in two-way, compliance-governed SMS conversations — the kind that get responses, drive action, and close the gaps traditional outreach leaves open.

In practice, that means Drips helps organizations connect with their customers through large-scale, automated text and phone campaigns. Our proprietary platform lets clients design conversations, schedule outreach, and route responses so the right messages reach the right people at the right time.

The Quality Control Specialist role is what confirms those campaigns actually work the way they're supposed to before real customers ever see them.

As a Quality Control Specialist, you test our product. You take completed builds and verify, end to end, that they behave the way they're supposed to in real-world conditions — not just that the settings look right on screen, but that messages send on time, calls route correctly, and the experience holds up once it's live. You'll manage a steady queue of cases moving through QC, prioritizing your work so nothing sits and nothing slips through untested.

You will:

• Run functional and regression tests on completed builds to confirm they perform as intended — checking timing, routing, message content, and call behavior against real-world scenarios.
• Own a queue of QC cases from intake through completion, picking up work once Build has finished configuring it and seeing each case all the way through to a clean, documented close.
• Identify, document, and communicate defects clearly, so the right fix gets made by the right team without back-and-forth guessing.

This role calls for a bit more technical depth than some other Production roles — you'll want a real grasp of how the system behaves and why, not just how to click through it.

• Test completed campaign builds end to end: message timing and sequencing, call routing, audio playback, and digit-press behavior.
• Verify that changes behave correctly across real-world conditions — different carriers, devices, and time zones — not just in an idealized test case.
• Run regression tests to confirm that a fix or change hasn't broken something else in the process.

• Manage a steady flow of cases moving into QC once Build has finished its work, prioritizing based on urgency, launch dates, and complexity.
• See each case through from intake to a fully tested, documented close — you're the last check before something goes live.
• Keep the queue moving without letting cases stall or pile up.

• Coordinate directly with the Build team when a case needs rework, giving them clear, specific detail on what didn't pass and why.
• Work with Product Engineering when an issue traces back to the underlying system rather than a specific campaign configuration.
• Translate technical findings into plain language so both technical and non-technical partners understand what was found and what it means.

• Document test cases and results in a test management platform, so there's a clear record of what was tested and how it performed.
• Maintain a dashboard of defect results to track trends and flag recurring problem areas.
• Deliver regular reports to leadership summarizing findings, risks, and improvement opportunities.

• Pick up a case handed off from Build after a new campaign has been configured and run it through end-to-end functional testing — confirming routing, timing, audio, and message delivery all behave as intended before closing it out.
• Investigate a reported…