Field Technician

Concentric, LLC is the nation’s largest independent industrial power provider, delivering forklift power, critical infrastructure, mechanical/HVAC, and dedicated material handling and automation maintenance solutions. Through a nationwide network of technicians, engineers, and support teams, Concentric understands and prioritizes the unique needs of each customer to maximize uptime, improve operational efficiency, and maintain infrastructure. We provide reliable, scalable solutions that support data centers, telecommunications providers, utilities, manufacturing, distribution, commercial facilities, and other mission-critical environments across America.

The Field Technician is responsible for performing routine maintenance on industrial equipment, including but not limited to forklifts, scissor lifts, tuggers, floor scrubbers and golf carts.

• Troubleshoot equipment failures, including root cause analysis. Including research of potential warranty, rework and continuously repetitive repairs using historical equipment data available through Field Connect service platform.
• Complete all repairs of equipment in a timely manner and by the manufacturer’s repair guidelines.
• Judgment and Decision Making
  - Consider the relative costs and benefits of potential actions to choose the most appropriate course of action.
• Inspecting Equipment
  - Perform audits on equipment audits per the PM Planning tools schedule in Field Connect service platform.
• Communications
  - Provide information to supervisor, co-workers, and subordinates by phone, in writing, e-mail, or in person.
• Timely and accurate completion of all work orders and service records per the Concentric time standard.
• Maintain accurate and timely entry of work hours in Paylocity time keeping platform.

• All work must be completed in a safe manner.
• Safety requirements by customer and Concentric must be adhered to.
• Work areas will be maintained to ensure safety.
• Work areas will be kept clean and organized daily.
• Timely Completion of Safety training modules.
• Other duties as assigned by supervisor.

• A score card that reflects performance in areas such as:
• o PM Completion
• o Tech Efficiency
• o Customer Satisfaction
• o Inventory Variance
• o Work in Progress
• o Safety
• o Shop Cleanliness & 5S
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key performance indicators as assigned.

This job might be for you if you have . .

• High School or GED Diploma required.
• Experience as a materioal handling equipment mechanic is required.
• Strong communication, problem solving, and analytical skills.
• Ability to organize his/her own work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• Proficiency in Microsoft Office including Outlook and Word and Web Based Reporting Modules
• Ability to adapt to a fast-changing environment.
• Capable of identifying and completing critical tasks independently with a sense of urgency.
• Ability to travel Nationwide, with overnight stays.

* This job description is subject to change at any time.

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading benefits:

• Competitive pay – Plus…