Sr. Consultant - MedTech

Job Description Summary

This position supports IQVIA’s new Med Tech business intelligence tool that gives insights into the orthopedic market at a procedure level. The role is responsible for supporting, scaling, and enhancing the product and being the lead consultant for client support. IQVIA is looking for a Sr. Consultant in the Med Tech domain. This role will be collaborating with a team of product owners, associate directors, product offering managers, and client service professionals on a data delivery team.

This position will work between internal teams and clients to ensure successful implementation, understanding, and usage of the product.

This role will also oversee a small team responsible for other newly launched offerings ensuring operational continuity. The position will lead through direct team meetings, 1:1s, ad hoc support, and ensuring project oversight for new initiatives. The individual will drive cross-functional initiatives that span client success, product delivery, and internal process optimization, including development and refinement of new SOPs and workflows.

• Implement and support clients on a platform for procedure level data & market growth
• Collaborate directly with clients to understand their needs and gather requirements
• Provide recommendations to clients on approaches to derive data insights
• Collaborate with internal teams to support the creation and enhancements surrounding a new product(s)
• Assist in the QC process and sign off before new data and enhancements are pushed to the production environment.
• Draft and distribute quarterly product information bulletins informing clients of changes/updates to the data and tool itself.
• Create, evaluate, and manage documentation between clients and IQVIA to align on requirements and expectations for successful platform usage
• Train clients on platform usage—including assisting in developing clear & effective client training materials
• Track and maintain reports on client usage of platform.
• Manage offshore resources in the development of insights presentation by holding meetings, establishing a feedback loop, and ensuring a robust QC process onshore before decks are ready for client distribution.
• Manage process flows and work streams
• Work towards the highest standards of client service & engagement management best practices
• Provide subject matter expertise to client stakeholders and internal IQVIA team regarding data & platform usage
• Serve as the escalation point for unresolved data issues, work with client data managers & internal team members for resolution
  
  Establish strong communications with internal team, client contacts, and all other stakeholders
• Proactively continue to strengthen subject matter expertise through on the job experience
• Openness to learning about innovative technologies and acquiring new skills
• Manage a team of client service professionals, providing direction and guidance and developmental opportunities.
• Ensure team oversight for new and cross-functional initiatives to develop and scale new processes as offerings grow and expand.

• 5-8 years of related experience in consulting and/or life sciences industry Req; experience in Med Tech area preferred
• Prior management experience preferred
• Possesses solid project management skills and client influencing and relationship building skills.
• Works willingly and effectively with others in and across the organization to accomplish team goals.
• Experienced with developing consultative relationships with senior level managers and executives at clients in the life science industry.
• Ability to manage multiple projects, juggle priorities and deliver on tight deadlines.
• Knowledge of consulting methodologies, tools and techniques related to functional area.
• Knowledge of key issues and current developments in the life science industry.
• Excellent presentation, communication, and client influencing skills.
• Has necessary subject matter expertise to effectively manage projects within a given Center of Excellence

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We…