Customer Service Representative

Overview

Western Pest Services is a premier provider of pest control solutions, protecting homes and businesses in our area. With a legacy of excellence since 1928, we are known locally as the brand that gets the job done while keeping our work family safe, empowered, and engaged.

• Coordinate schedules, resolve customer issues and concerns, and respond to service and sales inquiries.
• Communicate with field operations, including service technicians and management.
• Facilitate accounts receivable and collection efforts.
• Manage administrative requests and tasks, including proactive customer follow-up.
• Maintain accurate records using customer service software applications.
• Respond to leads and referrals, and produce accurate and timely reports.
• Assist in scheduling service routes and track progress.
• Partner with management to manage expectations and meet deadlines.
• Assist in training new team members as needed.

• Provide exceptional customer service and a quality experience to internal and external clients.
• Prioritize, plan, and complete daily tasks and special projects.
• Deliver accurate service and sales information.
• Maintain accurate records utilizing customer service software applications.
• Respond to leads and referrals.
• Partner with management to manage expectations and meet deadlines.
• Assist in scheduling of service routes.
• Produce accurate and timely reports.
• Ensure that work is complete and results are satisfactory.
• Assist in training of new team members as requested/needed.
• Demonstrate strong attention to detail and accuracy.

• High school degree or equivalent.
• Must be 18 years of age.
• Excellent phone etiquette and friendly, professional demeanor.
• Strong organizational skills and ability to manage multiple priorities.
• Knowledge of MS Office (Word, Excel, Outlook).
• Knowledge of customer service principles and best practices.
• Excellent written and verbal communication.
• Ability to work in a high-volume, fast-paced environment.
• Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co‑workers.

• Competitive compensation.
• Comprehensive benefit package: medical, dental, vision, 401(k) with company match, stock purchase, tuition reimbursement, and more.
• Paid Time Off (Holiday/Vacation/Sick).
• Award-winning company paid training.
• Opportunities for growth, development, and advancement.
• Awards and recognition.

$25.00 - $30.00 per hour

Western Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.