Inbound Customer Service Patient Representative

Inbound Customer Service Patient Representative

Parsippany, New Jersey

$20.00 - $23.00 an hour / Commission Eligible

Inbound Customer Service Patient Representatives provide a high level of customer service while generating appointments by answering incoming calls in a premier contact center. The role includes utilizing customer management software to manage and track the results of contacts.

• Provide high level customer service with graceful, pleasant conversations
• Answer various questions regarding hearing health and set appointments with the guidance of a script
• Rebuttal and probe to retain client base
• Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system
• Answer returned inbound calls as needed after initial outbound contact
• Handle inbound, lead generation, email correspondence, web correspondence and chat
• Maintain quality service by following organizational standard operating procedures
• Maintain and exceed daily, weekly and monthly appointment (conversion) quotas
• Learn and understand basic industry knowledge
• Collaborate with Patient‑Facing Clinical staff and hearing care professionals
• Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity

• 2+ years of call center experience
• Proven track record of delivering exceptional customer service
• Intermediate proficiency in MS Word and Excel
• Typing proficiency and computer savvy

• Multitask using various applications simultaneously
• Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co‑workers
• Ability to understand the customer’s requirements promptly and present solutions that meet their needs
• Excellent interpersonal communication skills
• Ability to multitask and manage time in a fast‑paced environment
• Skilled in handling objections and rejection
• Professional telephone etiquette skills
• High proficiency with written correspondence
• Highly motivated and receptive to coaching
• Strong problem‑solving and organizational skills
• Team player
• Self‑sufficient and passionate about success

• May take on additional responsibilities and tasks to support the growth and success of the team and organization

• 40 hours per week, Monday – Friday between the hours of 8:00 a.m. and 8:00 p.m. based on contact center needs. Every other Saturday with one day off between Monday and Friday.

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

In person

At MLM Beltone, we focus on investing in our employees to ensure their continued success and growth. This role offers the opportunity to work in a supportive, patient‑centric environment with a strong cross‑functional team. You could be the next leader at MLM Beltone!

Become part of the Beltone Team today and explore the unlimited possibilities for your career.

We are an Equal Opportunity Employer