Digital Banking Support Specialist

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About Blue Foundry Bank

This is the Bank Where Things are Made. Blue Foundry is a bank where businesses are shaped, plans are formed, ideas are refined, solutions are built, and stuff gets done. Blue Foundry is revolutionary, bold, resourceful, roll-up-your-sleeves committed, smart, creative and fun. A Bank of movers, shakers, and makers…We are a Bank that Gets Things Done.

At Blue Foundry Bank we invest in the well-being of our most prized asset…our employees! We provide a robust array of programs and benefits to help employees advance their careers and enhance the quality of their lives. Our experiential learning and development program ensures employees are on track to grow their career as of day one.

In addition, our comprehensive compensation package includes medical, dental, and vision coverage; life insurance, short- and long-term disability insurance; 401(k)/Roth with company match up to 5%; paid time off, and 11 paid holidays; employee referral bonus; and educational reimbursement.

The Digital Banking Support Specialist is essential to supporting the Digital Banking team, responsible for exceptional internal and external customer experience by providing support for all digital banking products and services, including eBanking, eMobile and all associated services (Zelle, mobile deposit, online bill pay, etc.), debit/credit card services, instant payments, cash management products and services the bank’s ACH program and ancillary business services (merchant services, payroll services and escrow accounts).

The Specialist provides support for various operational functions and handles a range of administrative tasks to contribute to the team’s overall efficiency and effectiveness.

The rate of pay is the minimum amount offered for this position. Blue Foundry Bank will compensate employees in a fair and equitable manner, taking into consideration education, skills, current and relevant experience, among other factors.

• High school diploma (or equivalent) with a minimum of three years of banking experience OR a bachelor’s degree with at least one year of banking experience
• Ability to multitask in high pressure environment with short term deadlines
• Knowledge of banking regulations, regulatory requirements, and operational workflows
• Excellent interpersonal communication, internal/external customer service delivery
• Knowledge of core system functionality and operations related processes
• Strong analytical, problem solving, organizational skills and administrative abilities
• Ability to coordinate with associates from several different departments to resolve problems
• Proficiency in advanced computer skills including Adobe, MS Outlook, MS Excel, and MS Word
• Strong written and verbal communication, interpersonal, time management and follow-up skills
• Perform other duties as assigned by Digital Banking Manager, contributing to overall team success and ensuring all operational objectives are met.

• Support the Digital Banking team to enable them to provide high-quality support to internal and external customers for:
• Consumer and business online banking platforms
• Cash management services and related ancillary products
• Debit card services and ATM terminal functionality
• ACH transactions and processing
• Support the team with debit/credit card related tasks
• Provide administrative support for Reg E, Zelle, and ACH dispute investigation tasks
• Support the team with ACH-related tasks
• Support the team with Cash Management related tasks
• Support the team with instant payment transactions and systems
• Support the team with ATM terminal operational tasks
• Support the team with online/mobile banking related tasks
• Help maintain strong customer service delivery across all digital banking channels, including:
• Online and mobile banking
• Payments (Zelle, digital wallet, instant payments, ACH)
• Debit card processing and ATM terminals
• Cash…