DevOps Manager

Delta Dental of New Jersey and Connecticut

Delta Dental of New Jersey and Connecticut provided pay range: $/yr - $/yr. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

We are looking for an enthusiastic candidate to take a hands‑on approach to lead our Application Services team in supporting business process operations and managing the high availability, scalability, and resiliency of business applications comprised of custom‑developed and off‑the‑shelf software solutions.

This position has significant impact and visibility, requiring collaboration with cross‑functional stakeholders and occasional executive communication (e.g. during major incidents or planning sessions). Ultimately, you will be responsible for the overall health of our application ecosystem, optimizing how we build, deploy, run, and scale our software to support business goals.

You will minimize deployment overhead and ensure proper release process adherence by leveraging your expertise in CI/CD and software delivery, while facilitating clear cross‑team communications and enforcing quality standards throughout the release pipeline.

Additionally, you will proactively drive the adoption of low code/no code solutions across the organization, empowering teams to streamline processes and accelerate innovation with platforms such as Power Automate.

• Lead Application Services Team for Reliability & Performance:
  Provide day‑to‑day leadership of the Application Services team to ensure business continuity, operational excellence, and system reliability across enterprise applications. Oversee critical integrations, batch job schedules, and automation workflows, ensuring timely identification and remediation of issues that could impact service availability.
• Enhance Monitoring & Proactive Operations:
  Implement and own enterprise observability solutions to drive a proactive Site Reliability Engineering (SRE) culture. Configure and manage monitoring tools (e.g. Datadog) to track the health, availability, and performance of key applications. Continuously optimize alerting mechanisms (e.g. via Alert Ops) to ensure on‑call teams receive actionable notifications and can resolve issues before they impact users.
• Incident Management & Support:
  Serve as the escalation point for production incidents (Sev1/Sev2 issues) and coordinate rapid, cross‑functional responses. Provide technical leadership during incident triage and post‑mortems. Communicate status updates to business stakeholders in plain language during outages to maintain trust. Participate in an on‑call rotation for after‑hours support. Leverage monitoring insights and incident learnings to drive preventative fixes and process improvements that reduce recurrence.
• Champion CI/CD and Release Management:
  Oversee and continuously improve our CI/CD pipelines across all technology solutions. Manage enterprise source code repositories and automated build/deployment processes (Azure Dev Ops) to enable rapid, safe releases. Coordinate release windows and interdependencies across teams, ensuring alignment with change management and release governance standards. Lead deployment planning meetings to develop playbooks, assess risks, and ensure smooth production releases with minimal downtime.
• Drive a culture of value‑driven low code/no code automation:
  Own the automation portfolio, moving beyond task execution to champion a value‑first approach in collaboration with business stakeholders. Guide the team to critically evaluate and prioritize opportunities, ensuring development efforts are exclusively focused on deploying solutions that solve the most significant business challenges.
• Continuous Improvement & Backlog Ownership:
  As the product owner for Application Services, identify and prioritize opportunities to reduce complexity, improve application resiliency, observability, and automate manual operational tasks. Drive these initiatives to completion to achieve measurable gains in deployment speed, system stability, and team productivity.

• Collaboration
• Relationship…