IT Support Technician

IT Support Technician I

Apply for the IT Support Technician I role at Marotta Controls
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Elevate your career at Marotta Controls, a New Jersey Top Workplace for three years running! Dedicated to innovation, quality and excellence, we deliver cutting‑edge control systems for the Aerospace & Defense industry. At Marotta, we value bold thinking and teamwork, and we empower our employees to push boundaries while delivering top‑tier solutions to our customers. Our team fosters a fun, collaborative culture where creativity and technical excellence thrive!

Your next big opportunity starts here. Be part of a company where your work supports a mission that makes a difference—apply today!

The IT Help Desk is the central point of contact for all IT related incidents and service requests. The IT Support Technician provides front‑line support for all staff, resolving requests, meeting customer satisfaction, and ensuring continuous service delivery. The technician tracks all support requests through a ticketing system and logs all resolutions. Work is performed in a dynamic, fast‑paced environment with support over phone, e‑mail, and in person.

• Demonstrated knowledge of building and configuring PCs and laptops, loading software, and conducting audits for unlicensed software.
• Minimum 1‑year experience or education equivalent.
• Must be a U.S. Citizen.

• Network cabling experience is considered a plus.
• Knowledge of JIRA Service Desk or a similar ticketing system is a plus.

• Complete work orders such as:
• Installing equipment
• Connecting and moving devices
• Installing disk drives, memory and other hardware components
• Software installations
• Installing Windows OS on new computers
• Sets up technology for new hires.
• Provide desktop, mobile device, phone and email usage support and training to new users.
• Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment.
• Adhere to policies for access control and security administration, including password troubleshooting and password resets.
• Assemble, install, configure and test computer equipment.
• Install and configure new IT equipment.
• Resolve incidents and upgrade different types of software and hardware.
• Excellent verbal and written communication skills.
• Good problem‑solving and critical‑thinking skills.
• Able to work in a team as well as independently.
• Experienced in providing professional and courteous customer service.

• This job interacts both in a professional office environment and a manufacturing/machine shop environment. Standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines are used, as well as the appropriate eye, hearing and foot protection (as required).
• This is a full‑time position. On‑call rotation and occasional weekend support are expected.
• The position is based in our Parsippany location and may require occasional travel to our Montville office location.
• No regular travel is expected for this position.

• The employee is regularly required to see, talk, and hear.
• The employee is frequently required to reach and lift with hands and arms, and to use hands to finger, handle or feel.
• The employee is regularly required to sit, stand, walk, bend, turn, etc., and move about the facility.
• The employee may be required to lift, push, pull and/or move items weighing up to 25 pounds.

$25.01 - $29.79

Many of our contracts require proof that you are a U.S. citizen and/or that an export license has been obtained for employees who are citizens of certain countries. Your employment, both initially and continually thereafter, is conditioned on the production of such proof of citizenship and/or any export license that may be required to comply with any and all applicable laws, regulations, or executive orders, or required by Federal, State, or local government contracts.

At Marotta Controls, we are committed to a fair, performance‑driven compensation approach that promotes consistency across all levels of our organization. Pay decisions are free from bias, based on…