Senior Manager, Safety Support Lead

Senior Manager, Safety Support Lead at Pfizer

The Senior Manager, Safety Support Lead, is responsible for end-to-end service delivery management of a defined application portfolio, ensuring performance, availability, quality, and financial stewardship. This role combines technical service ownership with people leadership, managing a team of Application Service Delivery Management (ASDMs) to deliver operational excellence and continuous improvement across the Safety portfolios in support of a global user base.

Will drive continuous improvement and innovation, leveraging automation and AI to enhance operational efficiency. Collaboration with infrastructure, platform, and business stakeholders is essential to maintain a stable, future‑ready application portfolio.

• Lead and develop the team of ASDMs:
  Oversee individual contributors, fostering a culture of excellence, collaboration, and continuous professional growth within the Enterprise Architecture and Support organization.
• Ensure application reliability and performance:
  Maintain and optimize the portfolio of systems supporting the Regulatory and Medical business units, ensuring high availability and performance to meet critical business objectives.
• Seek opportunities for automation:
  Promote the identification, design, and implementation of automation solutions—including traditional, self‑service, and GenAI capabilities—to enhance operational efficiency and service quality.
• Manage financial stewardship:
  Oversee budgeting, forecasting, and financial management activities to ensure responsible allocation of resources and achievement of financial targets.
• Partner for lifecycle management:
  Collaborate with creation center teams and business stakeholders to recommend end‑of‑life upgrades and retirements.
• Support compliance and audits:
  Ensure readiness for audits and inspections by maintaining robust controls over computer operations, access management, and change processes.

• Bachelor's degree in Information Management, Computer Science, Engineering, Technology Management, or a related field.
• Minimum 7+ years of progressive experience in information technology, including roles such as architect, business analyst, software developer, systems administrator, database administrator, systems engineer, support specialist, technology team lead, or manager.
• Experience and demonstrated competencies in working with teams in a matrixed organization, building strong relationships and driving successful cross‑functional outcomes.

• Experience managing systems supporting pharmaceutical operations or other highly regulated environments.
• Experience across multiple R&D domains including Research, Clinical, Safety, Regulatory, and Medical.
• Expertise in automation and AI‑driven solutions.
• Experience leading global or multi‑site teams.

• Travel may be required as part of this role. Candidates must be capable of travel.
• Pfizer Digital & Technology is a 7x24x365 endeavor. This role may require physical or virtual participation on a weekend, holiday, or after normal business hours.

• Last Date to Apply for Job: 01/18/2026
• Work Location Assignment:
  Must be able to work from assigned Pfizer office 2–3 days per week, or as needed by the business.

The annual base salary for this position ranges from $135,100 to $225,100. In addition, the position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share‑based long‑term incentive program.

Benefits include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage.

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