Manager, End User Collaboration Services

At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present.

And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

We are seeking a highly skilled and experienced Manager to oversee our Workplace End User Collaboration team. This will include managing our Google Workspace and AODocs environment and its third‑party integrations. The ideal candidate will have a deep understanding of Google Workspace administration, a proven track record of managing large complex environments with a shared tenant of over 20,000 users, and a stake in ensuring the appropriate adoption and continued training of our end users as the platforms grow and change.

This role requires collaboration with peers across various operating companies to ensure a seamless and efficient digital workspace.

• Google Workspace Management
  
  • Manage and administer the Google Workspace environment, including application settings, security settings, compliance, and all things related to GAF.
  
  • Work with the teams responsible for third‑party applications and assist in the integration, configuration, and management within Google Workspace, such as AODocs, Okta, Cloud
  
  M, and other essential tools.
  
  • Collaborate with other operating companies to maintain a standardized and optimized Google Workspace experience across the organization.
  
  • Develop and implement best practices for Google Workspace usage.
  
  • Provide technical support and guidance to end‑users and IT teams on Google Workspace related issues.
  
  • Stay up‑to‑date with Google Workspace updates, features, and security enhancements.
  
  • Create and maintain comprehensive documentation for Google Workspace configurations, policies, and procedures.
  
  • Create and maintain a training program for both existing employees as well as new employees on how to use Google Workspace as a daily collaboration tool.

• AODocs Management
  
  • Manage the AODocs environment and team, including configuration, security, and access controls.
  
  • Collaborate with business units to design, implement, and maintain AODocs workflows and document life cycles.
  
  • Provide expert support and training to users on AODocs functionalities and best practices.

• Bachelor’s Degree in Arts/Sciences (BA/BS) in Computer Science, or equivalent experience required OR Master’s degree in Arts/Sciences (BA/BS) in Computer Science, or equivalent experience required

• Minimum of 10 years of overall professional IT experience required

• Minimum of 5 years of Managerial Experience and leading teams required

• Strong team management experience and the ability to articulate the relationship between multiple technologies required

• Experience setting goals and metrics to guide and prioritize product roadmaps required

• Experience in building training, rollout plans, and relationship management preferred

• Proven record of building teams from the ground up and managing diverse skilled technologists.

• Proficiency with relational database (e.g., SQL) and statistical analysis/programming languages

• Ability to pull, analyze and present recommendations based on utilization of services, costs, etc.

• Ability to clearly communicate ideas in business‑friendly and user‑friendly terms, influencing and presentation skills required

• Requires collaboration, leadership and business relationship skills

• Demonstration of time management and prioritization in fast paced environment

• Google Workspace Administrator certification.

• Experience with scripting (e.g., Google Apps Script, Python) for automation of Google Workspace tasks.

• Proven experience as a Google Workspace Administrator or similar role in a large enterprise environment.

• In‑depth knowledge of Google Workspace administration,…