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AWS Connect Architect
Job in
Parsippany-Troy Hills, Morris County, New Jersey, USA
Listed on 2026-10-05
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-10-05
Job specializations:
-
IT/Tech
AWS
Job Description & How to Apply Below
Job Description
Desired Competencies (Technical/Behavioral Competency)
- Expertise with AWS Lambda, DynamoDB, S3, Cloud Watch Logs, and API Gateway.
- Sound understanding of IVR/IVA flows, Conversational Design, and Lex Bot integrations.
- Experience integrating Connect with CRMs
- Strong telephony knowledge: PSTN, SIP, DIDs, call routing, and call quality troubleshooting.
- Experience with Kinesis streaming, call event logs, and analytics pipelines.
- Good knowledge of AWS security (IAM, roles, policies, encryption).
- Deployment experience using Terraform/Cloud Formation and Dev Ops pipelines.
- Strong documentation, communication, and solution-design skills.
- AWS
Certifications:
Solutions Architect Associate/Professional, Developer Associate. - Experience with AI/ML, Contact Lens, sentiment analysis, and analytics.
- Knowledge of WFM/WFO tools (e.g., Verint, NICE).
- Experience with monitoring and debugging using Cloud Watch Insights and X-Ray.
- Familiarity with Kinesis, Redshift, Athena, Quick Sight for reporting.
Desired Competencies (Technical/Behavioral Competency)
- Expertise with AWS Lambda, DynamoDB, S3, Cloud Watch Logs, and API Gateway.
- Sound understanding of IVR/IVA flows, Conversational Design, and Lex Bot integrations.
- Experience integrating Connect with CRMs
- Strong telephony knowledge: PSTN, SIP, DIDs, call routing, and call quality troubleshooting.
- Experience with Kinesis streaming, call event logs, and analytics pipelines.
- Good knowledge of AWS security (IAM, roles, policies, encryption).
- Deployment experience using Terraform/Cloud Formation and Dev Ops pipelines.
- Strong documentation, communication, and solution-design skills.
- AWS
Certifications:
Solutions Architect Associate/Professional, Developer Associate. - Experience with AI/ML, Contact Lens, sentiment analysis, and analytics.
- Knowledge of WFM/WFO tools (e.g., Verint, NICE).
- Experience with monitoring and debugging using Cloud Watch Insights and X-Ray.
- Familiarity with Kinesis, Redshift, Athena, Quick Sight for reporting.
Salary Range-$100,000-$160,000 a year
TCS Employee Benefits Summary- Discretionary Annual Incentive.
- Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. - Family Support:
Maternal & Parental Leaves. - Insurance Options:
Auto & Home Insurance, Identity Theft Protection. - Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.a - Time Off:
Vacation, Time Off, Sick Leave & Holidays. - Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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