Property General Adjuster

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Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world‑class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.

Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.

This role will require a colleague to travel to cover Northern NJ and/or Westchester county, NY.

The company is an equal opportunity employer.

As a Property General Adjuster
, you will be responsible for quality handling and resolution of property claims including complex, high exposure claims in a timely, professional manner with emphasis on providing quality service. We'll trust you to handle all manner and size of personal lines property claims – most often for high net worth customers.

• Appropriately manage assigned first‑party claims through coverage analysis, on-site investigation, reserving and resolution
• Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
• Write fair and equitable estimates in a software program
• Negotiate and convey claim settlements within authority limits
• Establish validity of claims submitted for payment through investigation, research and contact with policyholders, claimants and outside parties for additional information and documentation to evaluate and properly resolve claims
• Write denial letters, Reservation of Rights and other correspondence
• Maintain an effective diary system and document claim file activities in accordance with established procedures
• Pro‑actively manage file inventory to ensure timely resolution of cases
• Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
• Internal mobility opportunities
• Visibility to senior leaders and partnership with cross‑functional teams
• Opportunity to impact change
• Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

• Appropriately manage assigned first‑party claims through coverage analysis, on-site investigation, reserving and resolution
• Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
• Write fair and equitable estimates in a software program
• Negotiate and convey claim settlements within authority limits
  
  Establish validity of claims submitted for payment through investigation, research and contact with policyholders, claimants and outside parties for additional information and documentation to evaluate and properly resolve claims
• Write denial letters, Reservation of Rights and other correspondence
• Maintain an effective diary system and document claim file activities in accordance with established procedures
• Pro‑actively manage file inventory to ensure timely resolution of cases
• Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers

• 5+ years experience handling property insurance claims with an emphasis in working with High Net Worth customers preferred and experience with automated claims systems
• Broad knowledge of construction, estimating and estimating systems, Symbility preferred
• Pro-active, you will manage preferred vendors in order to drive continuous quality improvement
• Collaborative, you will coordinate with lead adjusters and…