Manager, Chargeback Administration

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Who We Are
Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List.

Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The Manager, Chargeback Administration oversees the entire chargeback process, ensuring accurate and timely processing of claims, managing team performance, and maintaining compliance with industry regulations and company policies. Provides monthly/quarterly trends, variance and maintenance of Key Performance Indicators to leadership teams.

• Leadership & Team Development
  • Direct, coach, and mentor a team of chargeback analysts, fostering a culture of accountability, collaboration, and continuous improvement.
  • Recruit, train, and retain top talent; develop a fully cross‑functional team skilled in chargeback processing, reporting, analytics, and AR reconciliation.
  • Provide ongoing professional development and deliver structured training programs for new hires and existing staff.
• Operational Excellence
  • Oversee the complete chargeback lifecycle, including claim validation, processing, reconciliation, and dispute resolution.
  • Serve as the primary escalation point for complex chargeback issues, collaborating with internal stakeholders and external partners to ensure timely resolution.
  • Establish and maintain detailed SOPs, work instructions, and compliance standards aligned with SOX, audit requirements, and government contract legislation.
• Compliance & Risk Management
  • Ensure adherence to all federal and state regulations, contractual obligations, and internal policies.
  • Respond to internal and external audit inquiries, including SOX compliance requests, with accuracy and timeliness.
• Strategic Analysis & Reporting
  • Develop and maintain dashboards, KPIs, and performance metrics to monitor chargeback trends and identify opportunities for improvement.
  • Analyze contract changes impacting chargeback policies and ensure accurate implementation across systems and processes.
• Process Improvement & Innovation
  • Identify gaps and implement process enhancements to improve efficiency, accuracy, and scalability.
  • Leverage technology and automation to streamline workflows and reduce error rates.

Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.

• High School Diploma required but Bachelor’s degree with emphasis in Business, Finance, Accounting or related fields preferred
• Proven experience in pharmaceutical industry, preferably in a finance management or leadership role.

• Ability to lead, motivate, and coach a team of chargeback analysts.
• Excellent written and verbal communication skills, with the ability to communicate effectively with internal and external stakeholders.
• Strong analytical and data interpretation skills to analyze and resolve complex problems.
• Ability to analyze processes and systems to improve efficiency and effectiveness through technology and automation.
• Strong organizational skills; committed to meeting deadlines; prioritizing workload according to organizational needs; demonstrates ability to manage priorities.
• Intermediate level Excel, Word, PowerPoint required.
• Model/N Flex experience preferred.

The annual starting salary for this position is between $107,760 – 141,435 annually. Factors which may affect starting salary within this range and level of role may include geography/market, skills, education, experience and other qualifications…