Associate Director of Operations Management

Associate Director of Operations Management

Date:
Jan 16, 2026

Location:

Parsippany, United States, New Jersey, 07054

Job

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List.

Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The Associate Director of Operations Management for HUB Operations drives the vision, strategy, and execution of key Patient Services initiatives. This role serves as the HUB’s primary project lead for strategic initiatives, new product launches, finances, and cross functional operational improvements. This role provides structure, planning, and execution support across Patient Services, ensuring that projects move from concept to delivery with clear timelines and strong coordination.

The position partners with HUB operations, brand teams, market access, IT, finance and vendors to maintain consistency, readiness, and quality across programs. It also identifies opportunities for continuous improvement to optimize performance and improve the patient’s experience.

The role provides strategic direction to operations managers, champions innovative solutions, and strengthens collaboration across internal teams and external partners. Success in this position requires a proactive approach, strong follow‑through, and the ability to drive progress in complex situations. Project Management expertise and HUB experience is critical in this role to implementing programs and processes that enhance the patient experience, improve operational execution, deliver measurable results and support successful product launches.

• Lead end-to-end planning, coordination, and delivery of Hub projects, including operational enhancements, new capabilities, workflow changes, and brand-driven initiatives.
• Develop project timelines, charters, requirements, and risk logs, ensuring all stakeholders understand roles, dependencies, and deadlines.
• Manage cross-functional project meetings, drive accountability, and escape barriers early to maintain project momentum.
• Identify, design, and implement continuous improvement efforts that strengthen operational efficiency and support the patient experience.
• Oversee UAT planning, execution, and documentation for any Hub system or process change.
• Serve as the project lead for Patient Services HUB support of new product and indication launches.
• Lead launch readiness activities to ensure operational alignment across vendors, training, SOP updates, capacity planning, reporting, and case workflow logic.
• Prepare and deliver structured project updates, status reports, and risk summaries to leadership and cross-functional partners.
• Conduct post-launch and post project evaluations to identify lessons learned and future improvement opportunities.
• Responsible for managing key aspects of the Patient Services budget by compiling annual and quarterly budgets, partnering closely with Finance, and overseeing the strategic allocation and management of funds.
• Support leadership in preparing updates for QBRs and senior leadership reviews.
• Establish repeatable project templates and workflows to improve speed, clarity, and consistency.
• Provide project management structure and guidance to internal Hub team members who support operational tasks.

This role is based in the Parsippany, NJ office, hybrid 3 days a week onsite. Remote may be considered for the ideal candidate with a preferred location in eastern or central time zone.

Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be…