Sales Support Representative

Sales Support Representative at PNY Technologies

Join the team as a Sales Support Representative.

• Provide administrative support to Channel sales managers.
• Provide front-line sales support for Channel customers.

• 1-2 years of order entry/customer relationship building experience.
• B.S. in Business Administration or a related major.
• Working knowledge of Microsoft Office products including Word, Excel, PowerPoint, and Power BI.
• Excellent written and oral communication skills, including ability to communicate effectively in English (Bilingual a plus).
• Ability to organize and enter large amounts of data efficiently with accuracy.
• Strong attention to detail.
• Strong organizational skills.
• Strong service and customer relationship building skills.

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.

• PNY staff
• Customers
• RMA departments at customer locations
• PNY sales representatives

• Process orders via EDI.
• Manage order entry and manual order changes for customers.
• Provide pricing and availability to customers, including maintenance of updated price lists in Epicor & Shared Drive.
• Set up new parts for customers via Customer’s Portal.
• Identify and communicate lead times and order status; expedite when necessary and monitor backlog to ensure on time shipping.
• Proactively monitor exceptions and errors in Epicor for timely order processing.
• Furnish shipping reports to designated accounts, designed to customer’s specifications.
• Coordinate with Planning/Shipping to meet required delivery dates.
• Maintain Customer Routing Guides and Compliance Guidelines.
• Maintain databases for designated accounts, including ship-to addresses, SKU numbers and customer specifications.
• Maintain up-to-date filing system of sales orders, PO’s and other related reports.
• First point of contact in resolving customer issues (e.g., order status, expediting, ETA’s, and shipping inquiries) and last point of resolution; if not, know when and who to escalation.
• Enter RMA requests and follow-up completion of RMA documentation process.
• Prepare daily reports on inventory and backlog for internal use.
• Prepare consignment billing weekly for Office Superstores.
• Attend weekly customer calls to ensure timely and effective communication between customer and Planning.
• Provide details to avoid chargebacks for compliance violations.
• Prepare PVs for Finance to accommodate price discrepancies on orders.
• Make certain to be effective back-up of accounts when needed.
• Ensure timely order flow through Rithum as well as maintaining current inventory stats.
• Update and keep vendor portals current on pricing, part numbers and UOM configurations.
• Attend training on product and procedures as required.
• Be effective liaison between Sales and Customer on all issues.
• Communicate with Planning, Finance, Marketing, Sales and Operations Shipping for efficient order processing.
• Assist in other areas, as assigned.

The base salary range for this position is $50,000.00 to $60,000.00; the exact salary depends on several factors such as experience, skills, education, and budget.

We offer a competitive benefits package that includes medical, dental, vision, basic life and AD&D coverage, short- and long-term disability, a 401(k) retirement plan, annual discretionary salary increases and bonuses. Employees receive paid company holidays, paid time off, and access to company-paid training. Optional benefits include tuition reimbursement, a 529 college savings plan, pet insurance, legal and  coverage, and other voluntary insurance plans.