Associate Patient Access Specialist - Talent Pool

Associate Patient Access Specialist - Talent Pool page is loaded## Associate Patient Access Specialist - Talent Pool locations:
US All States Remote time type:
Full time posted on:
Posted Yesterday job requisition :
JR100657
** Hi. We’re Hummingbird.
** We’re elevating patient access so patients can get healthcare how, when, and where they need it.  We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry.  

Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.
** Summary
* * Help patients get the care they need with patience, clarity, and compassion.
As an Associate Patient Access Specialist at Hummingbird, you’re the first voice patients hear when they reach out for care. Every call is a chance to make someone’s day a little easier, whether you’re scheduling an appointment, updating records, or helping someone log in to their MyChart account.
You’ll learn to navigate healthcare systems and practice empathy on every call, using your customer service skills to make each patient feel supported. You’ll also work with a close-knit team that supports you and celebrates your growth.
This is a starting point for a meaningful career in healthcare. You don’t need medical experience; you need great communication skills, curiosity, technical aptitude, and the desire to help others, while contributing as a dependable part of the patient access team. We will teach you the rest through hands-on training, coaching, and real-time support.
** Responsibilities
* *** Note**:
This posting is for our ongoing Patient Access Specialist Talent Pool. We interview continuously and anticipate frequent openings, with start dates typically
** 2-6 months
** after your application.### What You’ll Do
* Be the first point of contact for patients calling to schedule or update appointments, ask about referrals or test results, request prescription refills, or get MyChart support.
* You’ll spend most of your day talking with patients over the phone, supporting them through back-to-back calls in our remote call center environment.
* Listen carefully, ask clarifying questions, and guide patients to the right next step.
* Recognize when a patient needs clinical support and escalate calls that require medical guidance, urgent attention, or clinical review.
* Use our phone system, reference materials, and Epic (our electronic medical record system) to schedule visits, update insurance/contact details, and keep patient information accurate.
* Help patients use MyChart, a secure online portal, by setting up accounts, resetting passwords, and walking them through features like messaging or virtual visits.
* Document each call clearly and follow established workflows to keep things running smoothly.
* Escalate more complex questions to senior specialists or leads, knowing you have a team ready to support you.
* Participate in ongoing training and coaching to build consistency and accuracy in workflows.
* Contribute to a positive team culture where collaboration, curiosity, and kindness come first.### The Details
* *
* Location:

** Remote (U.S.

-based)
* *
* Schedule:

** Full-time or part-time, Monday-Friday; hours vary based on patient access center hours
* ** Compensation:
** Expected range is **$17.83 to $21.84 per hour**. New hires usually start between **$17.8
**** 3*
* ** and $20.00**, depending on experience and internal equity.
* ** Benefits:
** Comprehensive medical, dental, and vision coverage; paid time off; 401(k); parental leave; career development support; and more
* ** Training:
** Paid, structured onboarding and ongoing mentorship### Expectations for Focus & Presence
* To support patients and each other, this role requires your full attention during scheduled work hours. Our Outside…