Guest Relations

Guest Relations Manager

Full Time - Store Mid-Level

Reports Directly To:
Store Director, Assistant Store Director, Grocery Manager

Directs:
Cashiers, Carry-outs, Service Desk Associates, Checkers

Pyramid Foods believes in supporting our local communities and is dedicated to providing our customers and employees quality food and service at the best prices! In this friendly, flexible team environment, you will play an important role in helping us to provide outstanding service in a clean and friendly atmosphere. Your role as a leader in the store will be to empower associates and solve problems through critical thinking.

Additional requirements are to hire and train non-management associates per the store director's approval and to monitor and assist with front end operations.

• Providing exceptional service to all clientele.
• Hiring new team members for all non-management positions within the store, with the advice and consent of the Store Director.
• Training new team members properly and thoroughly to ensure exceptional service, answering all their questions while encouraging them.
• Writing the schedule for the Guest Relations Associates.
• Evaluating new team members during the probationary period on their customer service abilities.
• Monitor and assist cashiers on all functions relating to the operation of the cash registers and proper cash handling techniques.
• Assisting other departments as needed or learning other departments as needed.
• Evaluating that carry-outs offer and provide quick, efficient carry out service or parcel pick-up service to all customers.
• Watching the Front End to ensure that all Front-End associates are focusing on the customer.

• Learn to perform all functions of Customer Service Desk. These include but are not limited to Video Rentals, Lottery/Lotto ticket sales and redemption, Money Orders, Western Union, Hunting/Fishing License sales and Check Cashing.
• Developing knowledge of, and the ability to assist with, office and bookkeeping functions at store level.
• Complying with all company policies including following dress code and wearing name tag.

• Must be able to lift 50 lb. boxes on occasion and/or exert 25-50 lbs. of force frequently and/or 10-20 lbs. of force constantly while moving and handling materials and products.
• Must have dexterous use of both hands.
• Must be able to stand and move about to various workstations.
• Must be able to lift, carry, push, and pull items so that objects move toward areas of use.
• Must be able to use knives and other sharp instruments utilized in the preparations of food items and/or removing products from boxes.
• This is medium work requiring good, corrected vision, hearing, lifting, carrying, stooping, kneeling, standing, reaching, pushing, pulling, and the ability to work on floors that sometimes become slippery.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industries: Restaurants