Mobile Associate - Retail Sales

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They thrive in a fast-paced environment, continuously evolving with technology innovations, customer needs, and the retail experience. Their focus is on building connections with customers, uncovering needs, and educating them on device and service solutions.

This role is designed for learning, with new associates working with their team to build skills for advancement to Mobile Expert. Successful completion of new employee training is required.

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience, retail preferred (Required)

• Customer advocate with a fun, authentic approach (Required)
• Competitive drive and success in a sales environment (Required)
• Willingness to learn and collaborate with peers and leaders (Required)
• Ability to balance customer needs with performance goals (Required)

• At least 18 years old
• Legally authorized to work in the U.S.

Hourly pay starts at $17.50, plus $5.00 training pay during onboarding. After training, promotion to Mobile Expert includes eligibility for incentives up to $18,000/year. All employees are guaranteed a minimum of $20/hour including incentives. Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family support, tuition assistance, and discounts. For details, visit

We support growth and career development in a dynamic, inclusive environment. T-Mobile USA, Inc. is an Equal Opportunity Employer. For accommodations, contact Applic or call