Senior Business Analyst

Job Summary

ACCO relies on a variety of enterprise-level software packages and Technology Team tools to facilitate effective business processes and manage critical employee, financial, and job-related data. Accordingly, data accuracy and integrity, along with effective and efficient business processes, are key components in the company's strategic growth plans. This Senior Business Analyst role will play a vital role in successfully supporting business initiatives across the organization.

The role is responsible for the full lifecycle of business analysis. The role provides the opportunity to work cross-functionally across the company with Field, Accounting, Sales, and Operations teams to drive impactful change, develop analytics capabilities, and manage the quality and integration of data and processes.

• Provide strategic oversight for the process of collecting and managing requirements, ensuring that solutions align with business goals and deliver maximum value.
• Define and implement best practices for collecting business requirements, business cases, and ROI analysis.
• Clearly define issues and develop business cases for process changes or enhancements.
• Clearly define business requirements and scope of new solutions
• Continuously identify issues with current business systems and processes.
• Evaluate solutions taking care to understand downstream impacts.
• Identify opportunities and participate in development of solutions for process improvement.
• Collaborate with Technology Development partners in the development and execution of solutions and in the development and testing of test scripts for software and process changes.
• Collaborate with Technology Support partners in responding to queries, monitoring systems, analyzing data, and escalating issues as appropriate.
• Partner in the definition of standards for data quality and ensure data is prepared for qualitative and quantitative decision-making.
• Collaborate with Technology Team Support partners in responding to complex queries and providing strategic insights from data analysis.
• Research, evaluate, and present industry trends and technology advancements that may affect the company's services.
• Mentor and train entry-level Business Analyst to prepare for Senior level role.
• Other duties as assigned by upper management.

• Proven experience operating with a high degree of autonomy and providing strategic direction.
• Strong leadership and mentorship skills, with experience guiding and developing entry-level analysts.
• Expert knowledge of requirements analysis.
• Proficient in Microsoft Excel, Word, and other MS Office products.
• Demonstrates the ability to work independently and in a team setting
• Ability to develop & present a strong business case complete with ROI.
• Demonstrates flexibility and the ability to adapt to people and new processes.
• Demonstrates appropriate discretion with sensitive information.
• Demonstrates strength in troubleshooting issues with software and data.
• Demonstrates an understanding of Systems Analysis (determining how a system should work and how changes in conditions, operations, and the environment affects outcomes).
• Proficiency in running and facilitating strategic meetings and communicating effectively with all levels of management.
• Expert skills in verbal & written communications, articulating complex business issues into action, and presenting strong business cases.
• Strong critical thinking skills-the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to complex problems.
• Demonstrates an understanding of Systems Analysis and its strategic application.

• Bachelor's Degree in Business Administration, Mathematics, Economics, Computer Science, or Information Technology
• 7+ years of experience in a related field or a combination of education and experience preferred
• Certifications in Business Analysis (such as CBAP, CCBA) are highly preferred.

• Proactivity/Initiative
  :
  Recognizes what needs to be done and accomplishes it in a manner appropriate for one's level/position and with minimal supervision.
• Perseverance
  :
  Shows wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.
• Motivation/Dedication
  :
  Commits to excellence in pursuing unselfish goals. Initiates action with collective goals, takes responsibility, and shows personal humility.
• Technical Curiosity/Willingness to Learn
  :
  Interest in seeking out new experiences, knowledge, and candid feedback; demonstrating an openness to learning and change.
• Insight
  :
  The ability to gather and make sense of information that suggests new possibilities.
• Engagement
  :
  Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
• People Skills
  :
  Is approachable and gains the mutual trust and respect of others. Understands people's strengths & weaknesses and…