Customer Success Manager

Responsibilities

We expect our customer success managers to be taught our partners' businesses by our partners and obtaining a deep enough understanding to:

• Develop custom automated journey experiences using our conversational AI and determine the cadence, messaging and activities needed to engage and convert customers on the partners' behalf.
• Analyze, identify and optimize existing and additional opportunities for partners.
• Be the point of contact between stakeholders across partners and various teams across the organization.
• Host training and update sessions with new and existing partners.

At Contact Loop, our goal is to help companies connect more efficiently with their customers. We are driven to supercharge performance marketers and contact centers to drive more revenues and increase operating efficiencies. We are a startup within a larger stable company with established customers and long standing reputation in the industry.

We offer amazing career advancement opportunities, chance to work with talented people, and you'll have plenty of fun.

• Doing what's right for the customer
• Win-Win-Win for the user, client, and us
• Continuous Learning & Discovery
• Build Great Product
• Be Humble