Client Relations Manager

We are currently seeking an experienced and customer-oriented Client Relations Manager to join our team. The ideal candidate will be the bridge between our customers and technicians, ensuring smooth communication and high-quality service delivery. This role is perfect for someone passionate about the automotive industry, who excels in customer service and thrives in a fast-paced environment.

• Greeting Customers: Provide a warm welcome to customers, quickly understanding their needs and directing them to an available technician.
• Consultation: Collaborate with technicians to discuss needed repairs and alternative solutions, aiming to offer cost-effective options to customers.
• Customer Communication: Answer customer inquiries about service outcomes, costs, and alternatives, ensuring clarity and satisfaction. Consult with technicians as necessary to provide accurate and comprehensive information.
• Cost Savings and Warranty: Inform customers about potential cost-saving opportunities and warranty protections that could benefit them.
• Service Decisions: Assist customers in deciding whether to proceed with repairs at our dealership or to consider trading in their vehicle, offering expert advice to guide their decision.
• Scheduling and Workflow Management: Oversee and manage the service center’s scheduling, ensuring efficient workflow and timely service delivery.
• Service Updates: Keep customers informed about any changes in service or when their vehicles are ready for pickup, ensuring a seamless and positive experience.

• At least 1 year of experience in a customer service representative role, preferably in the automotive industry.
• Strong communication and interpersonal skills, with the ability to clearly convey technical information to non-technical customers.
• Detail-oriented with a commitment to excellence and high-quality service delivery.
• Basic knowledge of automotive services and repairs.
• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time efficiently.
• Familiarity with office equipment and proficient in Microsoft Office applications.
• Passion for automobiles, particularly Porsche models, is a plus.

• Legal min wage plus performance bonuses, $40,000 to $130,000 annually. The final package will be determined based on experience and qualifications.

• Thousand Oaks, CA

Interested candidates are invited to submit their resume and a brief cover letter outlining their interest in the role and any relevant experience. Apply by filling out the form at the bottom of this page.

HOUSE Automotive is wholly independent, and is not affiliated with Dr. Ing. h.c.

F. Porsche AG, Porsche Cars North America, Inc., or any of their subsidiaries, affiliates, dealers, or representatives. Porsche trademarks used within the pages of HOUSE Automotive are solely the property of Dr. Ing. h.c.

F. Porsche AG.