Customer Service Representative - Hospitality

We are currently hiring entry-level individuals with customer service, restaurant, retail or hospitality background for the Customer Service Representative - Hospitality Experience position. We have found that candidates working in these fields of customer service are very easy to train into our Customer Service Representative - Hospitality Experience position. We specialize in areas of customer renewal, customer retention, and customer acquisition, and this all requires the ability to confidently interact with people.

SUMMARY:

The Customer Service Representative is responsible for the accurate and professional exchange of information on daily business activities between customers and our clients. The Customer Service Representative is a key interface with the customer and plays a pivotal role in the success of this relationship.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Deliver Exceptional Customer Experiences:
  Leverage interpersonal skills from hospitality and retail to provide courteous, personalized, and timely service to all customers, ensuring their needs are met efficiently.
• Resolve Customer Inquiries:
  Utilize problem-solving abilities to handle customer questions, concerns, and complaints with patience and professionalism in a fast-paced, dynamic environment.
• Maintain Product Knowledge:
  Apply product expertise to offer relevant solutions to enhance customer satisfaction.
• Handle High-Pressure Situations:
  Demonstrate the ability to stay composed and maintain excellent service.
• Foster Positive Relationships:
  Build and maintain strong customer relationships by delivering friendly and empathetic service
• Upsell and Promote Products:
  Utilize sales techniques learned in retail or restaurants to upsell or cross-sell products and services based on customer needs, helping to increase company revenue.
• Collaborate with Team Members:
  Work effectively with team members to ensure seamless customer service
• Provide Follow-Up Support:
  Ensure customer satisfaction by offering follow-up assistance and additional support, applying the same dedication to service that made you successful in hospitality or retail.