Asset Protection Specialist

Description

At Green Thumb Industries and RISE Dispensaries, we believe the first impression is everything and that starts with you. As an Asset Protection Specialist (APS), you’re not just a security presence, you’re the warm, welcoming face of the dispensary and a key part of creating an elevated, friendly, concierge-style experience for our guests. This role blends hospitality, customer service, and safety leadership into a dynamic mix that enhances both the customer journey and team member experience.

• Be the first smiling face our guests see—greet all visitors with warmth and positivity.
• Manage check‑in with professionalism and efficiency, while upholding compliance standards.
• Set the “RISE Vibe” from the moment customers enter our doors.
• Provide basic concierge-level support: answering common questions and directing traffic.
• Serve as a visible, approachable, and responsive presence to deter incidents and ensure a sense of calm and order.
• Monitor various areas of the premises, including the store entry/exit and site perimeters, to ensure safety, comfort, and compliance.
• De‑escalate situations with empathy, tact, and clear communication.
• Support team members and store operations in matters of safety, cleanliness, compliance, and guest flow by escorting customers and visitors and remaining alert and mobile at all times.
• Report and respond appropriately and urgently to any safety, security, or compliance incidents.
• Support emergency procedures and preparedness, including fire, evacuation, or weather response.
• Conduct visual inspections and checks per SOPs to maintain a secure and hazard‑free environment.
• Foster strong relationships and mutual trust with store teams, leadership, and customers.
• Share insights on guest interactions, safety concerns, and security risks with transparency and discretion.
• Support training of new APS team members to model warm, professional, and compliant behavior.

Perform a variety of tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday) including remaining alert and responsive, moving within the dispensary to fulfill work assignments, assisting patients and/or customers in various locations, standing or walking for extended periods, conversing and communicating with individuals and groups, operating point‑of‑sale systems, computers, and other office productivity machinery, inspecting and receiving detailed information, moving inventory and materials weighing up to 30 pounds independently, and satisfying all legal or company regulations for working in the cannabis industry.

• At least one year of customer‑facing or concierge experience strongly preferred.
• Familiarity with POS systems and/or compliance technology preferred.
• Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest‑first, hospitality‑focused service.
• Must have reliable, responsible, and dependable attendance.
• Must pass all required background checks including state‑specific cannabis employment requirements.
• Possess a valid driver’s license or state .
• Must be 21 years or older and meet all state‑specific cannabis employment requirements.
• Must be compliant with all legal or company regulations for working in the cannabis industry.

Friendly, professional demeanor with excellent interpersonal skills; ability to remain calm and empathetic in stressful situations; consistent demonstration of excellent customer service skills; ability to establish and maintain effective working relationships with all employees; ability to listen well and effectively communicate, both verbally and in writing, with various audiences; understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures;

ability to follow instructions as directed and incorporate constructive criticism from managers; operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.

Engaging, fast‑paced patient and customer‑facing retail environment. Outdoor duties in varying weather conditions may be required. Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent.

We promote well‑being through the power of cannabis, value humility, hard work, gratitude, transparency, collaboration, and a growth mindset. We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought. GTI is proud to be an equal‑opportunity workplace.

Pay range: $20–$21 USD. The position may be eligible for a discretionary annual incentive program driven by organization and individual performance.