Operations Specialist II

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* POSITION SUMMARY:

** Responsible for providing internal and external client and member support related to deposit products (checking, money markets, certificate, retirement), account types (personal, living trust, estate, conservatorship, uniform trust minors, coogan etc.) and all credit union services linked to those products and types.,. Coordinates, monitor, audits and process transactions and inquiries related to Retirement, fiduciary, and court mandated accounts. Serves as the primary point of contact between the Credit Union, members.

and other external parties to include vendors, justice systems and other regulatory bodies. Team member is expected to be well versed in multiple compliance and regulatory matters as it pertains to the financial industry. Team member will assist in special projects as assigned and provide assistance and training to Operations Specialist I team members and provide back-up support to all positions within the department .

Assist in the managing and creation of department and organizational policies and procedures.  Ensures financial discipline, fiduciary responsibility, operational integrity, process improvement and efficiency in all departmental work.
** ESSENTIAL POSITION FUNCTIONS:
** Research, and responds to a variety of telephone, mail, email, chat and other member inquiries and provides accurate information to internal and external parties Must be well versed in all department and organizational policies and procedures in relations to Advanced Account Administration. Maintain knowledge of products and services, must be familiar with operational elements and have a general understanding in the legal aspect of accounts, including retirement contribution and distribution guidelines as outlined by the Internal Revenue Service to include tax reporting rules and forms.  

Advance knowledge for revocable and irrevocable trust accounts, power of attorney, court orders, account disputes, dormant/escheatment accounts and decedent accounts. Must understand and effectively explain in writing or verbally the concept and rules around NCUSIF (National Credit Union Share Insurance Fund)  share insurance to include differences based on vesting, and be able to address and explain methods to maximize coverage.

Must be able to process all forms of account file maintenance in compliance with procedural requirements, including, but not limited to opening all fiduciary account types (estate, conservatorship, guardianship, coogan, etc.) and legal and court mandated blocked accounts with a high degree of accuracy.

Ability to interpret, and respond to California and out of state court orders. Researches, tracks and responds to outside third-party consumer reporting agencies specific to member disputes within required Federal Fair Credit Reporting Act guidelines and timeline.

Proficient with account vesting changes specific to trust, estate, conservatorship and an understanding to legal rules specific to limited or full authority guidelines as outlined in court orders, and interpretation of trustee authority and definition of incapacity as outlined in California Probate Code and regulations. Other account type changes, , certificate renewals, , review and approval of all fiduciary accounts and various account corrections.

Supports organizational  validation processes for statements, tax reporting, dormant accounts monthly dividend payments, and any other special projects as assigned by management.

Maintains continuing education and knowledge to be well versed in statutory codes to include Probate, Commercial, Financial, Code of Civil procedures as it applies to levies, garnishments, subpoenas, Escheatment laws and other regulatory statutes.

Interacts and communicates with…