Patient Service Representative - Primary and Specialty Care Clinics; Pasadena

Position: Patient Service Representative - Primary and Specialty Care Clinics (Pasadena)
# Patient Service Representative – Primary and Specialty Care Clinics (Pasadena)
Work Location   
** Pasadena,CA
** Job **#26213
** Work Hours   
** Monday – Friday: 8:30am – 5:30pm, hours may vary (including some weekends)
*
* Employment Type

** 2 – Staff
- Career
** Duration   
** Indefinite
* * Salary Range   **$ Hourly
** Posted Date   
** December 3, 2025
** Bargaining Unit   
** Teamsters – CX
** Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
** Description
* * Reporting directly to the Manager, providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to:  acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect Salary Range: $30.36 – $43.49 hourly
** Qualifications
*
* Required:

* Skill in setting priorities which accurately reflect the relative importance of job responsibilities
* Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
* Ability to creatively integrate competing demands into a productive working environment.
* Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
* Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
* Ability to provide coverage for Community Clinics as assigned.

Preferred:
* Knowledge of specific specialty practice and workflows
* Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
* Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
· Familiarity and knowledge of authorization process & managed care programs### ORLANDO There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.### DR. ISLA GARRAWAYUCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
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