Patient Access Representative

Patient Access Representative

Location:

Pasadena, CA

Hours:

9:00 a.m.

- 5:30 p.m.

Pay: $21.63/hr - $30.54/hr compensation based on experience and equity.

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid‑size employer by Forbes, we are engaged in providing excellence in patient care, embracing multi‑disciplinary education, and research with global impact. We foster a learning environment that values evidence‑based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical coverage on their first day! Upon hire all employees are eligible for a 403(b) and Roth 403(b) retirement saving plan with matching contributions up to 6% after one year of service. Employees in FT or PT status are eligible for paid time off, life insurance, short‑term and long‑term disability, Flexible Spending Account (FSA), Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected.

Additional benefits include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance, and more. Coverage is available to employees and qualified dependents in accordance with the plans. Benefits may vary based on state law.

The Patient Access Representative is the first person that our patients and caregivers will have the opportunity to interact. This position provides support to our patients as they are experiencing a life‑changing event. The support is accomplished by working with the caregiver to schedule appointments, perform pre‑registration and registration of new and existing patients, and provide patients with information regarding access to additional external financial resources.

In this position, you will have the opportunity to support our patients with issues dealing with scheduling and questions for the provider(s). Additionally, you will maintain compliance with hospital and regulatory agencies by obtaining various consents.

• Answer incoming calls into the main operator line of the facility
• Greets and directs patients/families presenting for appointments and treatment
• Accurately enter and update patient information into the computer system
• Enter and update patient’s insurance information
• Perform check‑in of patients who arrive for scheduled appointments or admissions
• Prepare and secure signatures on required treatment and billing authorization forms
• Scan necessary documents into the EHR system
• Verify insurance coverage for all patients receiving services

Education: High School diploma required

Experience: Bilingual required. One year experience in scheduling and registration required. One year receptionist/switchboard experience required.

Seniority level:
Entry level

Employment type:

Part‑time

Job function:
Health Care Provider

Industries:
Hospitals and Health Care

This position is per diem, non‑exempt and benefits eligible. The organization provides equal employment opportunities and complies with all applicable employment laws. Racial minorities, women, veterans, and LGBTQ employees are encouraged to apply.