Community Services Representative II; Family Health Advocate; Limited Term

Family Health Advocate (FHA) for the Black Infant Health (BIH) Program

The City of Pasadena Public Health Department is currently seeking an enthusiastic and skilled Community Services Representative II to serve as a Family Health Advocate (FHA) for the Black Infant Health (BIH) program. BIH helps pregnant and parenting women develop life skills, set and attain health goals, and learn strategies for managing stress. The focus is to address the large and persistent disparities in maternal and infant health that affect the African American birthing community and align with the Pasadena Public Health Department goal of ending health inequities and achieving healthy birth outcomes for Black women.

Service delivery is achieved through providing 10 prenatal and 10 postpartum group sessions covering a number of varying topics. The program also provides client-centered life planning and one-on-one case management.

The major responsibilities of this position are listed below. For more detailed information, please review the Community Services II job description.

• Works as a Case Manager to clients of the BIH Program.
• Conducts case management services that align with identified needs of each participant.
• Responsible for the development of a Life Plan that is on-going throughout the intervention.
• Completes all prenatal and postpartum assessments.
• Provides ongoing identification of specific concerns/needs and referral to services outside of BIH as needed based on Life Planning meetings.
• Maintains awareness and familiarity with local community and social services for client referrals.
• Enters data related to case management, Life Planning, etc. in a timely and accurate manner.
• Coordinates and consults with group facilitators to ensure that case management goals are linked to group session goals.
• Attends CDPH/MCAH-sponsored BIH Basic Training as well as subsequent BIH Advanced Trainings.
• Maintains confidentiality and adheres to HIPAA regulations.
• Participates in community activities to promote the BIH Program and to provide general information regarding health services available; conducts community presentations.
• Participates in case conference activities.
• Assists with prenatal and postpartum group sessions as needed.
• Proficient in the use of MS software.
• Assesses and comprehends community problems and recommends and implements appropriate courses of action.
• Assists with developing and facilitating client and community classes as needed.
• Prepares correspondence and reports and maintains data and programmatic records as necessary.
• Assist with set-up and teardown during Outreach Activities.
• May be assigned to work on special projects.

COMPETENCIES The following list represents the core competencies needed for success in this position.

• Adaptability
  - Responding positively to change and modifying behavior as the situation requires
• Professional Integrity & Ethics
  - Displaying honesty, adherence to principles, and personal accountability
• Oral Communication
  - Engaging effectively in dialogue
• Writing
  - Communicating effectively in writing
• Handling Conflict
  - Managing interpersonally strained situations
• Relationship Building
  - Establishing rapport and maintaining mutually productive relationships
• Teamwork
  - Collaborating with others to achieve shared goals

• Graduation from high school or GED equivalent.
• Two years of community service experience providing direct services to the target population and performing tasks related to the program.

• Due to the terms of the grant that funds this position, a Bachelor's Degree from an accredited college or university program in Women/Maternal Health, Child/Infant Health, Social Work, Health Education, Human Services, or a related field is preferred and will be…