Houseperson

Overview

Pasadena Hotel & Pool

Executive

Summary:

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

Areas of Excellence

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Responsibilities and Expectations

• Greet guests happily upon arrival and throughout their stay with a smile.
• Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Contribute to great guest satisfaction scores with all Team Members.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Have strong knowledge of all hotel features and amenities.
• Acknowledge and support groups and events at the hotel.
• Understand relevant technology for the role.
• Answer incoming calls with friendly service using the approved greeting.
• Maintain spotless cleanliness and sparkling work spaces in all areas.
• Pitch in to clean guest rooms and public spaces as needed to keep the hotel organized and safe.
• Greet guests while cleaning, by name if possible.
• Complete operational checklists accurately and on time; provide timely shift handover reports.
• Wear a clean, approved uniform with a nametag and maintain a positive appearance.
• Communicate clearly, honestly, and professionally; show a can-do attitude and collaborate effectively.

Houseperson - Role

Specific Duties and Expectations

• Luggage handling: store and retrieve luggage or packages for guests as needed.
• Cleaning and trash management: clean and maintain guest hallways, stairwells, service areas, ice rooms; collect trash from exterior receptacles, parking lot, pool area and grounds; deliver trash and soiled linen to laundry; keep areas organized and clean.
• Furniture upkeep: monitor public space furniture and report issues.
• Restocking: maintain stock in guest floor linen closets and guest amenities; replenish amenities in guestrooms; stock housekeeping carts.

Success Metrics

• Happy Guests:
  Management Performance Ratings;
  Guest Satisfaction Scores/Intent to Return
• Spotless Cleanliness: GM/AGM spot checks; leadership walk-throughs; guest ratings
• Product Consistency & Quality:
  Checklist tracking; management performance ratings; guest ratings
• Teamwork:
  Management performance ratings

Qualifications & Requirements

• Experience in hospitality, service, consumer-facing franchise or related field preferred.
• Can-do attitude with a positive approach and willingness to learn.
• Ability to follow guidelines and procedures.
• Ability to work under pace and pressure.
• Effective listening and conflict resolution; strong communication skills.
• Hospitality and guest service mindset.
• Age 18+ to perform this job.
• Willingness to work a varied schedule including evenings, nights, weekends and holidays.
• Clock in/out on time; never work off the clock; observed break times; provide notice for schedule changes.

Physical Working Demands & Working Environment

Physical demands include: stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, lifting.

Note

This job description does not restrict the duties that may be assigned. The employer may assign other duties as needed. Reasonable accommodations may be provided for disabilities to perform essential functions, absent undue hardship. This document does not create a contract; it is an at-will relationship.

Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006; offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• Portfolio of 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities.
• Over 7,000 team members across the country; operates hotels under multiple brands.
• Awarded by Fast Company as one of the 10 Most Innovative Travel Companies of 2020.
• Award recipient of Marriott Partnership Circle and Hilton Legacy Award; recognition for hotel development and performance.
• For the TWA Hotel at JFK, won several development and architecture awards.

What we offer / What’s in it for you?

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance (available after 30 days for full-time team members)

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Management and Manufacturing

Industries:
Hospitality

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