Level 1 Technology Support Specialist
Job in
Pasadena, Los Angeles County, California, 91122, USA
Listing for:
Alcala Consulting, Inc.
Full Time
position
Listed on 2025-12-27
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Salary/Wage Range or Industry Benchmark: 40000 - 70000 USD Yearly
USD
40000.00
70000.00
YEAR
Job Description & How to Apply Below
This position will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting our clients across multiple locations and many different industries. The Level 1 Technology Support Specialist will be responsible for the administration and internal support of the Clients’ PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.
DUTIES
AND RESPONSIBILITIES
Core duties and responsibilities include the following. Other duties may be assigned.
Honest, self-motivated, professional, team player and the ability to work with minimal supervisionTravel to client offices when neededExceptional customer service skills, organizational skills with a proven ability to manage multiple prioritiesAbility to learn new technology quicklyMust be able to diagnose problems quickly and correctly with computer systems and introduce a resolutionProvides installation, support, and maintenance of workstation, scanner, fax, printers, mobile devices, etc.Answer client calls and create detailed ticketsEscalate tickets to the appropriate technician when neededRemote/ On-site troubleshooting of level 1 issues such as desktop hardware failuresWill be responsible for taking calls on an On-Call rotationPunctuality is requiredProvide helpdesk support and resolve problems to the end user's satisfactionMonitor and respond quickly and effectively to requests received through phone calls or email to ticketing systemMonitor Service Desk for tickets assigned to the queue and process first-in first-out based on priorityModify configurations, utilities, software default settings, etc. for the local workstationUtilize and maintain the helpdesk tracking softwareDocument internal proceduresAssist with onboarding of new usersEnsure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipmentInstall, test, and configure new workstations, peripheral equipment, and softwareMaintain inventory of all equipment, software, and software licensesManage PC setup and deployment for new employees using standard hardware, images, and softwareAssign users and computers to proper groups in Active DirectoryPerform timely workstation hardware and software upgrades as requiredSUPERVISORY RESPONSIBILITIES
None
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely mannerGathers and analyzes information skillfullyDevelops alternative solutionsCustomer ServiceManages difficult or emotional customer situationsResponds promptly to customer needsResponds to requests for service and assistanceMeets commitmentsInterpersonal SkillsMaintains confidentialityListens to others without interruptingKeeps emotions under controlOral CommunicationSpeaks clearly and persuasively in positive or negative situationsListens and gets clarificationResponds well to questionsWritten CommunicationWrites clearly and informativelyAble to read and interpret written informationQuality ManagementLooks for ways to improve and promote qualityDemonstrates accuracy and thoroughnessBusiness AcumenUnderstands business implications of decisionsAligns work with strategic goalsEthicsTreats people with respectKeeps commitmentsInspires the trust of othersWorks with integrity and ethicallyUpholds organizational valuesOrganizational SupportFollows policies and proceduresCompletes administrative tasks correctly and on timeSupports organization's goals and valuesStrategic ThinkingDevelops strategies to achieve organizational goalsUnderstands organization's strengths & weaknessesJudgmentDisplays willingness to make decisionsExhibits sound and accurate judgmentSupports and explains reasoning for decisionsIncludes appropriate people in decision-making processMakes timely decisionsMotivationSets and achieves challenging goalsDemonstrates persistence and overcomes obstaclesPlanning/OrganizingPrioritizes and plans work activitiesUses time efficientlyPlans for additional resourcesSets goals and objectivesOrganizes or schedules other people and their tasksProfessionalismApproaches others in a tactful mannerReacts well under pressureTreats others with respect and consideration regardless of their status or positionAccepts responsibility for own actionsFollows through on commitmentsQualityDemonstrates accuracy and thoroughnessLooks for ways to improve and promote qualityCompletes work in timely mannerAttendance/PunctualityIs consistently at work and on timeDependabilityFollows instructions, responds to management directionTakes responsibility for own actionsKeeps commitmentsCommits to long hours of work when necessary to reach goalsInnovation - Meets challenges with resourcefulnessQUALIFICATIONS
To perform this job successfully, an individual must be able to perform each…
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