Manager, Credit and Collections

JOB SUMMARY:

The Accounts Receivable & Collections Manager is responsible for overseeing the collection efforts of approximately $400M in accounts receivable balances. The Manager is also responsible for the supervision of the collections and cash applications support staff. The Manager would work closely with Sales Personnel regarding collections efforts and bankruptcies. The manager is ultimately responsible for overseeing the Accounts receivable – cash posting and depositing functions for the organization.

• Providing timely notifications to customers of past due balances by various means
• Work closely with Sales and Billing Departments resolving problems with current customers and jobs
• Partner with the Financial Controller concerning general ledger matters, bankruptcies, and other urgent matters related to credit and collections.
• Partner with inside and outside counsel as needed to resolving issues
• Perform credit and collections for the largest and most sensitive customer accounts
• Constantly review the accounts receivable to maintain its integrity; re-applying unapplied cash and credits, issuing refunds for any duplicate or over payments.
• Provide timely notifications to the Director of Billing and Collections, Controller and Sales Manager of any write-offs, uncollectible, and miscellaneous balances.
• Handle customer inquiries on outstanding invoices. Researching any questions or disputes that the customer may have in order to determine the collectability of the invoice. Advise the billing department when we need to revise, adjust, or credit invoices as appropriate.
• Prepare/sign off on Conditional/Unconditional Lien Waivers for customers.
• Ability to build and manage relationships with internal and external customers.
• Prepare and send liens, send stop notices and bond claims when necessary to collect past due invoices.
• Inform the Sales Managers of any internal and external problems that has or will affect the aging.
• Other tasks and duties as assigned by supervisor and/or ACCO management.
• Effectively manage and develop direct reports
• Perform performance reviews for all direct reports and make recommendations on salary changes
• Recruit, train, retain, and develop staff
• Work with your direct supervisor and HR to maintain a positive work environment and provide a career path for individuals that show promise for increased responsibilities
• Effectively manage and resolve personnel issues
• Partner with HR to resolve issues with non‑performing employees using the proper HR guidelines

• High School Diploma or equivalent
• Bachelor’s Degree In Business or related field preferred or combination of some education & experience
• Ability to deliver information to an wide audience and effectively conduct a meeting
• Well‑developed interviewing and performance assessment capabilities
• Able to initiate, plan and affect changes to both the ERP systems and the people who use the ERP system
• Well‑developed interviewing and performance assessment capabilities.
• A Minimum of 5-7 years’ experience in Credit and Collections. Industry experience desired but not required.
• Strong computer skills – Proficient with Microsoft Office for Windows (Excel, Word etc.)
• Excellent written and verbal communications.
• Understanding and knowledge of construction lien law.
• Fast paced environment. Incumbent must be multitask oriented, organized, set priorities and meet deadlines.

• Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one’s level/position and with minimal supervision.
• Perseverance: Shows the wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.
• Insight: The ability to gather and make sense of information that suggests new possibilities.
• Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
• Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
• Big Picture: Understands and contributes to organizations’ short- and long‑term business strategy.
  
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