Community Manager

Overview

Avanath is proud to be named one of the top property management companies that provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well-being by residents and associates, consistent with the goals and objectives of the company and community owners.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• An Aptitude for Connecting Must possess a strong sense for creating a sense of community and the drive to create a positive experience for all residents and staff. Responsibilities include building relationships with residents, vendor partners, regulatory and social services partners, and adopting a collaborative approach to foster success for the organization and communities.
• An Authentic Attitude Demonstrate an open and professional attitude when addressing resident and staff concerns, including seeking resources across the organization and leadership as needed.
• An Approach that is Positive and Professional Practice active listening to support resident and staff success and ensure they feel seen, heard, and valued while resolving challenges.

• 5-7 years of experience in the property management industry
• 2+ years of experience as a community/property manager
• Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation
• Proven effective and efficient leadership experience
• Knowledge of LIHTC and Tax Credit qualifications required
• Strong interpersonal, verbal, and written communication skills
• Capacity to interact effectively with senior executives
• Ability to work well under time and other constraints
• Professional presentation and appearance
• Familiarity with Microsoft Office (Word, Excel, PowerPoint), internet, and email

• Resident Relations + Customer Service
• Ensure a positive experience for the entire resident life cycle – from move-in to move-out
• Implement a system for providing all necessary services to residents, including prompt acknowledgement and action on complaints
• Advocate for residents by communicating concerns to senior leadership
• Serve as a resource center for residents on matters affecting community living
• Responsible for all resident events and retention programs
• Refer residents to appropriate services and agencies as needed
• Maintain secure, confidential files for each resident
• Understand the current financial health of the assigned community by reviewing the budget comparison
• Produce financial growth through marketing, leasing, and revenue opportunities
• Manage budgets, rent rolls, projections, and occupancy goals
• Implement a system to achieve 0% rent delinquency
• Prepare and produce monthly reports and financials in a timely manner
• With the Regional Manager, prepare the Property Annual Operating Budget
• Prepare and submit subsidy vouchers when applicable
• Oversee large capital projects and coordinate between departments when applicable
• Set and communicate immediate and long-term goals to the team
• Coordinate on-site operations, including budget, compliance, vendor relations, maintenance, rent collections, and accounts payable
• Promote high-performing team execution through feedback, training, and development
• Foster collaboration, trust, and transparency
• Communicate effectively with residents, community partners, owners, and team members
• Regularly assess employee performance and provide feedback
• Acknowledge strong performance and address underperformance with clear expectations
• Respond to staff concerns, maintenance issues, resident problems, security breaches, and emergencies
• Schedule personnel to maximize operational efficiency
• Maintain immaculate curb appeal…