Case Management Supervisor

With empathy at its core, Perfected serves as a bridge between individuals impacted by injury or catastrophe and the law firms that advocate for their voices. We are currently seeking a Case Management Supervisor to join our Pasadena, CA office in support of the LA Fire Justice campaign. If that sounds like you, and your qualifications are a good match, we look forward to hearing from you!

The Case Management Supervisor will lead a team of Case Management Analysts, managing mass tort cases from intake to settlement. This role is responsible for the day‑to‑day oversight of the case management process. The Supervisor will collaborate closely with the Community Outreach Supervisor to ensure data informs outreach strategies and team priorities.

• Manage and oversee multiple mass tort projects from intake to settlement, ensuring all case milestones are met and deadlines are adhered to.
• Ensure that intake qualification, document collection, collection of proof/exposure, plaintiff form fulfillment, client engagement and other case materials are properly reviewed, organized, and processed with accuracy.
• Serve as the escalation point for complex cases, resolving issues and providing strategic guidance.
• Assist management with any issues that may arise. Possess strong problem‑solving, solution‑oriented attitude.
• Monitor and analyze case metrics, case assignment, caseload, processing time, and settlement timelines to ensure overall health and identify potential risks.
• Maintain seamless communication and coordination.
• Maintain knowledge of the torts in which we are supporting.
• Help lead and manage different assignments or special projects.
• Perform other duties assigned by management.
• Manage Ground Operations office hours and support team with time‑off requests, collaborate with HR, and follow policies and procedures as required.
• Provide manager with daily/weekly progress reporting and updates.

• Supervise a team of Case Management Analysts, providing mentorship, training, and performance feedback.
• Support team members with their needs and promote an inclusive environment.
• Oversee the development and implementation of training programs to enhance team skills and performance.
• Address team challenges and foster a collaborative, solution‑oriented work environment.
• Lead weekly case status meetings to ensure alignment on goals and progress.
• Responsible for client engagement and ensuring the team meets the company’s standard of service to each client.

• Collaborate closely with other departments, including Community Outreach, Business Operations, Legal, and Project Management, to ensure a seamless case workflow.
• Maintain clear and consistent communication with direct reports, manager, and internal teams, providing case updates and addressing concerns.
• Work with leadership to identify opportunities for process improvements and implement strategies to streamline case management.
• Support our Community Outreach initiatives by assisting in and/or attending community events and town halls.

• Manage priorities to meet and maintain production goals and SLAs.
• Maintain quality guidelines.
• Set weekly/monthly team goals to ensure adherence to SLAs and key performance metrics.
• Conduct regular quality checks on case data and processes to ensure accuracy and compliance with regulatory standards.
• Proactively identify and resolve discrepancies in case records, data, and milestones.

• Monitor and report on case progression, team performance, and project outcomes.
• Generate weekly and monthly reports on key metrics, including case closure rates, team productivity, SLA adherence, and compliance.
• Work with leadership to develop and maintain forecasting tools for caseload and resource allocation.

• Patient and resilient: able to remain calm and focused under pressure while navigating complex case management scenarios.
• Detail‑oriented: meticulous approach to ensuring accuracy and compliance in case documentation.
• Tenacious problem solver: persistent in overcoming obstacles and finding…