Program Supervisor, Motel Vouchers

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Regular Full-Time Program Pasadena, CA, US

Salary Range: $70,304.00 To $70,304.00 Annually

Regular Temporary

Full Time Part Time

Exempt Non-Exempt

Summary:

The Program Supervisor of Motel Vouchers is part of a leadership team responsible for providing supervision for assigned Union Station Homeless Services' Motel Voucher site(s). The Program supervisor leads their team with a focus on service and impact, integrating low-barrier, harm reduction, and trauma-informed practices into their scope of work. Motel Voucher sites are 24/7 operations and the Program Supervisor will need to be prepared to assist with any crises or coverage issues that may occur during that time.

Positions allocable to this supervisory class report to a Director and have responsibility for planning, assigning, evaluating, and supervising program staff assigned to perform homeless services and housing case management work activities. At this level, position incumbents exercise strong planning, interpersonal and communication skills in order to supervise, coach, develop, and hold staff accountable. Position incumbents serve as a primary technical resource to staff on the full range of program policies, standard operating procedures, protocols and incident reporting requirements within their areas of assignment.

Assignments also require position incumbents to prepare written materials, such as standard operating procedures, performance evaluations, disciplinary actions, and interoffice transmittals using software such as Google Workspace, MS Word and Outlook, etc.

Program Supervisors provide direct case management support, as needed, use discretion and care in the handling of confidential and sensitive client information, and coordinate with law enforcement and emergency personnel in response to incidents involving client threats and physical violence or requiring medical attention. Position incumbents are required to possess knowledge and skill in the application of best practices in case management and documentation, people management, risk management and safety, contracts management and compliance.

Program Supervisors also have responsibility for assisting the Director with budget and finance management and carrying out fiscal related work activities in accordance with pre-established authority levels. Program Supervisors are expected to demonstrate strong problem solving, reasoning and de-escalation skills in order to quickly assess and diffuse conflicts involving employee relations, client and/or tenant-landlord relationships.

At this level, position incumbents handle a variety of administrative assignments in areas such as safety and compliance, workforce engagement, contracts management, policy development, and training requiring reading comprehension, analytical, written and verbal communication skills.

• Directly supervise Care Coordinators.
• Ensure security guards are scheduled, arrive on time, and are signed in for their shifts. As well as communicating with the security companies scheduling manager for any security guard issues that need to be addressed.
• Complete and review motel vouchers for households staying at USHS contracted motels as needed and at minimum once a month.
• Supervises, plans, assigns, and evaluates program staff engaged in outreach, housing, and coordinated support services.
• Leads, manages, and monitors onboarding and training activities to ensure new hires, transferred and promoted staff are properly trained and set up for success.
• Trains staff on program policies, standard operating procedures and protocols, crisis intervention and de-escalation, and mandated reporting to ensure they provide effective services to clients.
• Administers key people management activities such as hiring, preparing performance evaluations, coaching and counseling, managing attendance and time off requests, and disciplining and terminating staff.
• Establishes and fosters a positive, inclusive, and supportive workplace culture to ensure optimal productivity and workforce morale.
• Facilitates individual and team meetings in order to communicate operational requirements, performance and behavior expectations, policies and procedures, and…