Animal Resource Center; ARC) Coordinator

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Full Time Clerical Pasadena, Pasadena, CA, US 2 Attachments

2 days ago Requisition

Salary Range: $31.88 To $41.44 Hourly

PASADENA HUMANE is a non-profit animal welfare organization looking for passionate professionals to join our team.

To lead the way toward a compassionate and caring community for all animals.

LEARNING :

We commit to best practice and professional development through continuous education.

INTEGRITY :

We value honest and transparent communication and decision making using evidence based practices.

COLLABORATION :
We value teamwork in our organization and partnerships with our community to deliver exceptional service.

KINDNESS :

We show compassion, care, respect and empathy to all animals and humans without prejudice or discrimination.

FLSA :
Non-Exempt

FT/PT :
Full Time

Through transparent communication and resources, the mission of the Animal Resource Center is to inform and empower the public to support the animals in their communities.

The Animal Resource Center staff support the welfare of the animals and community served by Pasadena Humane by acting as frontline team members in customer care.

The Animal Resource Center staff work with members of the public, staff, and volunteers to assist with animal-related appointments, intakes, and reunifications and ensuring all general inquiries from the members of public are addressed. They support the community through high-quality customer service; delivery of public services; coordinated admissions; problem solving; offering alternatives to intake; providing resources to help keep animals in their homes and out of the shelter;

and helping ensure the welfare of the animals in our community.

The ARC Coordinator also supports the ARC Manager with addressing customer care concerns and service issues, as well as troubleshooting, problem-solving, and monitoring SNiP services and works with ARC Associates to help case manage, track, and document an individual customer’s animal welfare needs via email, phone call, and in-person appointments and refer to the appropriate internal departments and outside resources, as needed.

Additionally, the ARC Coordinator tracks department data and coordinates with all other departments at the shelter to ensure quality customer care and animal care.

This position provides critical emergency services and may be required to work to ensure essential and emergency services are maintained in order to meet operational requirements.

• High school diploma (or GED/proficiency certificate).
• Must be at least 18 years of age at the time of appointment.
• Two years of experience working in any of the following: animal welfare, animal rescue, social work, veterinary or human services.
• One year of experience in a leadership role. Specific training in supervision or leadership may be considered.
• Well-developed interpersonal, public speaking, and communication skills.
• Experience working in an open admissions shelter strongly preferred.
• Experience handling domestic animals and/or wildlife in a medical, zoological, rehabilitation, agricultural or research setting strongly preferred.
• Knowledge of normal cat and dog behavior strongly preferred.
• Knowledge of low stress handling and restraint techniques for domestic animals and wildlife preferred.
• Excellent time management, multi-tasking, and organizational skills.
• High competency in a variety of computer applications including Microsoft Office Suite and email.
• Strong sense of professional judgment and ability to maintain confidentiality.
• Ability to perform…